Job Summary

Amazon is seeking dedicated and detail-oriented Remote Technical Support Associates (Non-Voice) to provide exceptional back-end and chat/email-based support for our growing suite of digital services, including Prime Video, Kindle, Amazon Music, Audible, and Appstore. In this role, you will assist customers by diagnosing technical issues, resolving service-related concerns, and ensuring a seamless digital experience—all from the comfort of your home. This is an excellent opportunity for individuals with strong analytical abilities and a passion for customer satisfaction.

Key Responsibilities

• Provide non-voice customer support through chat, email, and ticketing systems for Amazon’s digital products.

• Troubleshoot and resolve digital service issues such as streaming errors, login challenges, device compatibility, downloads, and account concerns.

• Guide customers through step-by-step technical instructions with clarity and patience.

• Document and escalate complex issues following Amazon’s SOPs.

• Maintain high accuracy in data entry, case notes, and problem resolution.

• Collaborate with internal teams to ensure fast and effective solutions.

• Meet performance metrics including response time, quality scores, and customer satisfaction.

• Stay updated on digital service updates, new product features, and policy changes.

Required Skills and Qualifications

• Excellent written communication skills with the ability to explain technical concepts simply.

• Strong analytical and problem-solving abilities.

• Ability to multitask while handling multiple chat interactions simultaneously.

• Basic understanding of digital products, streaming platforms, mobile apps, and cloud-based services.

• Proficiency in using computers, web browsers, and mobile devices.

• Ability to work independently in a remote environment with minimal supervision.

Experience

• 0–2 years of experience in customer support, technical support, or related roles.

• Freshers with strong communication and problem-solving skills are encouraged to apply.

• Prior experience in email/chat support or handling digital service issues is an added advantage.

Working Hours

• Flexible shifts based on business needs, including weekends and holidays.

• Full-time, remote work-from-home position.

• Stable internet connection and a private, quiet workspace are mandatory.

Knowledge, Skills, and Abilities

• Technical proficiency in operating systems (Windows, macOS, Android, iOS).

• Familiarity with common troubleshooting techniques.

• Customer-focused attitude with high empathy and patience.

• Ability to learn new systems and digital tools quickly.

• Strong organizational and time-management skills.

Benefits

• Competitive monthly compensation package.

• Work-from-home convenience with a supportive virtual environment.

• Health and wellness benefits as per company policy.

• Paid training and opportunities for upskilling.

• Career growth opportunities within Amazon’s global support network.

Why Join Amazon?

• Be part of one of the world’s most customer-centric companies.

• Grow your career in a dynamic digital ecosystem with continuous learning.

• Work remotely while contributing to high-impact customer experience operations.

• Friendly, inclusive culture that values innovation and performance.

How to Apply

Interested candidates can submit their application by:

• Visiting Amazon’s official career portal and searching for “Remote Technical Support Associate – Non-Voice”.

• Creating/Updating your profile and uploading your latest resume.

• Completing the online assessment and interview process as guided.