Job Summary

TechPro Solutions is seeking a highly motivated Remote Technical Support Engineer to join our IT Helpdesk team. This role is perfect for candidates who are passionate about technology, enjoy troubleshooting, and are committed to delivering excellent customer support. As a Technical Support Engineer, you will provide remote assistance to clients, resolve technical issues, and ensure smooth functioning of IT systems while maintaining a high standard of service.

Key Responsibilities

• Respond to incoming support requests via chat, email, or phone.

• Diagnose and troubleshoot software, hardware, and network-related problems.

• Provide step-by-step technical guidance to end-users to resolve issues.

• Escalate complex problems to higher-level support or engineering teams when required.

• Maintain detailed documentation of issues and solutions in the ticketing system.

• Assist in system updates, installations, and configuration of IT software and hardware.

• Ensure timely resolution of all technical queries while adhering to service-level agreements (SLAs).

• Provide proactive IT support by monitoring system performance and identifying potential risks.

Required Skills and Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field (preferred).

• Strong knowledge of Windows, macOS, and Linux operating systems.

• Hands-on experience with troubleshooting hardware, networking, and software applications.

• Familiarity with IT ticketing systems (e.g., Zendesk, ServiceNow, or Freshdesk).

• Strong communication skills, both verbal and written, with a customer-first approach.

• Ability to multitask and manage priorities in a fast-paced environment.

Experience

• 1–3 years of experience in IT helpdesk, technical support, or a similar role.

• Freshers with strong technical knowledge and willingness to learn may also apply.

Working Hours

• Flexible remote work schedule with shifts available to cover global clients.

• Rotational shifts may include evenings, nights, and weekends depending on client requirements.

Knowledge, Skills, and Abilities

• Problem-solving mindset with strong analytical skills.

• Ability to explain technical concepts in simple terms to non-technical users.

• Team player with a collaborative approach to work.

• Strong organizational and time management skills.

• Self-motivated and capable of working independently in a remote environment.

Benefits

• Competitive salary with performance-based incentives.

• Work from the comfort of your home with flexible scheduling.

• Health insurance and wellness benefits.

• Paid training and ongoing learning opportunities to upgrade your IT skills.

• Career growth opportunities within a rapidly expanding global IT company.

Why Join TechPro Solutions?

At TechPro Solutions, we believe in empowering our employees with the tools and resources they need to succeed. You will be part of a supportive, innovative, and technology-driven team where your skills and ideas are valued. We offer continuous learning, career advancement, and a work culture that promotes work-life balance.

How to Apply

Interested candidates can apply by sending their updated resume along with a cover letter to us. Please mention “Application for Remote Technical Support Engineer” in the subject line. Shortlisted candidates will be contacted for the next steps in the selection process.