Position title
Remote Technical Support Jobs - Join UK Customer Service Teams
Description

Job Summary

Fresher Job is seeking enthusiastic and dedicated individuals to join our UK-based customer service teams as Remote Technical Support Executives. This fully remote position offers an opportunity to provide world-class technical assistance to customers while working from the comfort of your home. The ideal candidate will be customer-focused, detail-oriented, and skilled at resolving technical issues efficiently, ensuring a seamless experience for our clients.

Key Responsibilities

  • Respond promptly to customer inquiries via phone, email, and chat, providing clear and effective technical support.

  • Diagnose and troubleshoot technical issues, including software, hardware, and connectivity problems.

  • Guide customers step-by-step through solutions, ensuring their understanding and satisfaction.

  • Document customer interactions and technical issues accurately in the internal ticketing system.

  • Escalate complex technical problems to senior teams while maintaining ownership of the customer’s experience.

  • Stay updated with product knowledge, new features, and technical updates to provide accurate guidance.

  • Identify recurring issues and communicate insights to the team to improve support processes.

Required Skills and Qualifications

  • Strong communication skills in English, both written and verbal.

  • Basic understanding of computer systems, networks, and software troubleshooting.

  • Excellent problem-solving and analytical abilities.

  • Patience, empathy, and a customer-first mindset.

  • Ability to work independently in a remote environment while meeting deadlines and performance metrics.

Experience

  • No prior professional experience is required; freshers are encouraged to apply.

  • Previous experience in customer service or technical support is a plus but not mandatory.

Working Hours

  • Flexible remote working hours with shifts aligned to UK business timings.

  • Full-time and part-time opportunities available depending on candidate preference.

Knowledge, Skills, and Abilities

  • Proficiency in using computers, including Microsoft Office and online communication tools.

  • Strong attention to detail and organizational skills.

  • Ability to multitask and handle multiple customer inquiries simultaneously.

  • Quick learning ability to adapt to new software, tools, and processes.

Benefits

  • Work from home with zero commuting.

  • Competitive salary and performance-based incentives.

  • Training and career development opportunities.

  • Friendly and supportive team environment.

  • Access to latest tools and technologies for efficient remote work.

Why Join Us

Joining Fresher Job as a Remote Technical Support Executive allows you to start a rewarding career in customer service and IT support. You will gain hands-on experience while working with an international team, receive ongoing training, and grow within a company that values innovation, flexibility, and professional development.

How to Apply

Interested candidates are encouraged to submit their updated resume and a brief cover letter highlighting their interest in technical support and customer service to us. Shortlisted candidates will be contacted for an online interview process.

Employment Type
Full-time
Job Location
London, London, London, NA, GB
Remote work from: GB
Base Salary
$10-$20 Per day
Date posted
2025-10-09
Valid through
November 8, 2025
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