Job Summary

Hospital Jobs is seeking a highly skilled and customer-focused Remote Technical Support Specialist to provide technical assistance to healthcare professionals and administrative staff. In this role, you will be the first point of contact for resolving IT-related issues during evening and overnight shifts, ensuring smooth operation of hospital systems, applications, and digital services. This position is ideal for individuals who thrive in a fast-paced environment and are committed to delivering excellent support with professionalism and empathy.

Key Responsibilities

• Provide remote technical support for hospital systems, applications, and hardware via phone, email, or chat.

• Troubleshoot and resolve issues related to software, operating systems, and network connectivity.

• Escalate complex cases to higher-level IT teams when necessary.

• Log, track, and manage support requests in the ticketing system to ensure timely resolution.

• Guide healthcare staff in using hospital IT systems effectively and securely.

• Perform system checks and updates during off-peak hours.

• Maintain accurate records of technical issues and solutions for future reference.

• Deliver high-quality customer service by addressing queries with patience and clarity.

Required Skills and Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent work experience).

• Strong understanding of Windows and Mac operating systems, networking basics, and common software applications.

• Proven ability to troubleshoot hardware and software issues remotely.

• Excellent verbal and written communication skills.

• Strong problem-solving skills with attention to detail.

• Ability to remain calm and professional under pressure.

• Customer-first mindset with the ability to explain technical concepts to non-technical users.

Experience

• Minimum 1–3 years of experience in a technical support or IT helpdesk role.

• Previous experience in healthcare IT support will be considered an advantage.

Working Hours

• Evening shift: 4:00 PM – 12:00 AM (local time).

• Overnight shift: 12:00 AM – 8:00 AM (local time).

• Flexibility to work weekends and public holidays on a rotation basis.

Knowledge, Skills, and Abilities

• Knowledge of hospital information systems (HIS), EMR/EHR platforms, and secure data practices is highly desirable.

• Ability to multitask and manage multiple support tickets effectively.

• Strong organizational and time management skills.

• Self-motivated and capable of working independently in a remote environment.

• Familiarity with ITIL processes will be a plus.

Benefits

• Competitive salary with shift allowance for evening and overnight work.

• Comprehensive health insurance package.

• Paid time off, holidays, and sick leave.

• Opportunities for professional development and IT certifications.

• Remote work flexibility with all necessary equipment provided.

• Supportive and collaborative team environment.

Why Join

At Hospital Jobs, we understand that technology is critical in delivering quality healthcare. By joining our team, you will play an essential role in supporting healthcare workers who depend on reliable IT systems to care for patients. You will gain valuable experience working with advanced healthcare technologies while enjoying the flexibility and stability of a remote role.

How to Apply

Interested candidates are invited to submit their updated resume along with a brief cover letter highlighting relevant experience. Please apply directly through our careers portal or send your application to us with the subject line: Remote Technical Support Specialist – Evening/Overnight.