Job Summary

Fresher Job is seeking highly motivated and customer-focused individuals to join our Retail Customer Support team. As a Retail Customer Support Associate, you will be the first point of contact for our valued customers, providing exceptional service, resolving inquiries, and ensuring a seamless shopping experience. This role is ideal for candidates who are enthusiastic, detail-oriented, and enjoy helping people, with flexible options for morning or evening shifts.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.

• Assist customers with product questions, order placement, returns, and exchanges.

• Troubleshoot and resolve customer issues in a timely manner while maintaining high satisfaction levels.

• Maintain accurate records of customer interactions and transactions.

• Collaborate with team members and other departments to enhance customer service processes.

• Provide feedback to management on recurring issues and suggest improvements for service quality.

• Uphold company policies and ensure compliance with customer service standards.

Required Skills and Qualifications

• Excellent communication and interpersonal skills in English (spoken and written).

• Strong problem-solving abilities and a customer-first mindset.

• Ability to handle multiple tasks and manage time efficiently.

• Basic computer skills, including familiarity with MS Office and CRM tools.

• Patience, empathy, and a positive attitude when dealing with customers.

Experience

• Freshers are welcome to apply; prior customer service experience is a plus but not mandatory.

• Any experience in retail, sales, or call center operations will be advantageous.

Working Hours

• Morning Shift: 8:00 AM – 2:00 PM

• Evening Shift: 2:00 PM – 8:00 PM

• Flexible shift allocation based on availability and business needs.

Knowledge, Skills, and Abilities

• Strong understanding of customer service principles.

• Ability to remain calm under pressure and handle challenging situations professionally.

• Attention to detail and ability to follow processes accurately.

• Quick learner with adaptability to new tools and systems.

• Team-oriented mindset with excellent collaboration skills.

Benefits

• Competitive salary with performance incentives.

• Work-from-home flexibility (if applicable).

• Training and development opportunities to enhance your career.

• Friendly and supportive work environment.

• Employee recognition programs and career growth prospects.

Why Join Us

At Fresher Job, we value every team member and strive to create a dynamic and inclusive workplace. Joining our Retail Customer Support team gives you the opportunity to:

• Develop strong customer service skills and retail knowledge.

• Work with a forward-thinking company that invests in employee growth.

• Gain experience in a fast-paced, rewarding environment.

• Be part of a team that values innovation, integrity, and collaboration.

How to Apply

Interested candidates are invited to submit their resume along with a cover letter detailing their interest and suitability for the role. Please apply through our official career portal or send your application to us.