Job Summary

The Retail Sales Associate will serve as a key point of contact for guests aboard our cruise ship, providing exceptional customer service and ensuring a seamless shopping experience in the onboard retail environment. This role involves actively promoting products, assisting guests with purchases, maintaining stock levels, and contributing to the overall success of the retail operations. The ideal candidate is energetic, customer-focused, and capable of working in a dynamic, fast-paced environment while upholding the cruise line’s high standards of service and professionalism.

Key Responsibilities

• Greet and assist guests in the cruise ship gift shop, providing product recommendations and ensuring an enjoyable shopping experience.

• Operate cash registers, process transactions accurately, and manage point-of-sale systems.

• Maintain organized, visually appealing merchandise displays according to brand standards and promotional requirements.

• Monitor inventory levels, restock products, and assist with receiving and unpacking new shipments.

• Address guest inquiries, concerns, and complaints promptly, ensuring a positive resolution.

• Support marketing initiatives, including upselling, promotions, and loyalty programs.

• Collaborate with the retail team to meet sales targets and maintain high levels of guest satisfaction.

• Follow all company policies, including health, safety, and security procedures.

Required Skills and Qualifications

• High school diploma or equivalent; college degree preferred.

• Proven experience in retail, customer service, or sales is highly desirable.

• Strong communication and interpersonal skills.

• Ability to work effectively in a team and independently under minimal supervision.

• Basic math and cash handling skills.

• Flexible and adaptable to the dynamic environment of a cruise ship.

Experience

• Minimum 1 year of retail or customer service experience. Experience in a hospitality or cruise environment is a plus.

Working Hours

• Full-time position with flexible shifts, including weekends, evenings, and holidays as per cruise itinerary.

• Onboard accommodation provided for the duration of employment.

Knowledge, Skills, and Abilities

• Knowledge of retail operations, merchandising, and sales techniques.

• Strong problem-solving abilities and attention to detail.

• High level of guest orientation and professionalism.

• Ability to handle multiple tasks in a fast-paced environment.

• Familiarity with point-of-sale systems and basic computer applications.

Benefits

• Competitive salary and onboard incentives.

• Meals and accommodation provided while on duty.

• Opportunities for career growth within the cruise line’s retail and hospitality divisions.

• Comprehensive training in retail operations, customer service, and product knowledge.

• Travel opportunities and exposure to international destinations.

Why Join Us

Joining our cruise ship retail team offers a unique opportunity to work in a dynamic, multicultural environment while delivering exceptional guest experiences. You will develop valuable skills in retail, hospitality, and customer engagement, all while exploring the world and building a rewarding career in the cruise industry.

How to Apply

Interested candidates are invited to submit their resume and a cover letter detailing relevant experience to us. Shortlisted candidates will be contacted for interviews, which may be conducted virtually or onboard depending on location.