Job Summary

Motorola Solutions is seeking a Senior Customer Success Manager – AI & Health Tech to drive the success and satisfaction of our clients using our advanced artificial intelligence and health technology solutions. This role is designed for a strategic, customer-focused professional who can manage key client relationships, ensure product adoption, and deliver measurable business value. You will serve as the primary liaison between clients and internal teams, ensuring seamless implementation, optimal utilization, and long-term retention of Motorola’s AI and health technology solutions.

Key Responsibilities

• Serve as the trusted advisor and primary point of contact for enterprise clients within the AI and healthcare technology sectors.

• Develop a deep understanding of client goals, challenges, and success metrics to align Motorola’s products and services accordingly.

• Lead client onboarding, training, and enablement to drive adoption and proficiency with Motorola’s AI and Health Tech platforms.

• Collaborate cross-functionally with Product, Engineering, Sales, and Support teams to ensure client satisfaction and solution optimization.

• Identify opportunities for account growth through upselling and cross-selling additional products and services.

• Monitor customer health scores and proactively address potential risks to ensure strong retention and renewal rates.

• Lead strategic business reviews and provide actionable insights based on data analytics and customer feedback.

• Stay current with AI, machine learning, and healthcare technology trends to offer innovative solutions and best practices.

• Manage escalation processes and ensure timely resolution of issues impacting customer operations.

• Create and deliver reports, presentations, and metrics to demonstrate value and impact to key stakeholders.

Required Skills and Qualifications

• Bachelor’s degree in Business Administration, Computer Science, Health Informatics, or a related field (Master’s preferred).

• Minimum of 7+ years in Customer Success, Account Management, or Client Relationship Management, preferably in AI or Health Tech industries.

• Strong technical understanding of AI-driven platforms, cloud computing, and healthcare data integration systems.

• Excellent communication, negotiation, and presentation skills with the ability to engage senior executives and technical teams alike.

• Proven ability to translate technical information into business value and communicate complex ideas simply.

• Highly organized with strong analytical skills and experience using CRM tools such as Salesforce or Gainsight.

• Demonstrated success in driving customer satisfaction, renewals, and revenue growth.

Experience

• 7–10 years of experience managing enterprise accounts or customer success programs in technology, AI, or healthcare solutions.

• Experience working with SaaS-based platforms, AI-enabled analytics tools, or digital healthcare solutions is highly preferred.

• A background in consulting or technology adoption strategy will be an added advantage.

Working Hours

• Full-time position with flexible working hours to support global clients.

• Standard business hours (Monday to Friday), with occasional after-hours support for critical client engagements or international projects.

• Hybrid or remote work options are available based on business needs.

Knowledge, Skills, and Abilities

• Deep knowledge of AI technologies, data analytics, and healthcare compliance frameworks (e.g., HIPAA, GDPR).

• Ability to build strong relationships based on trust, accountability, and performance.

• Strong problem-solving mindset with a proactive approach to identifying and resolving customer challenges.

• Exceptional project management skills and ability to manage multiple priorities simultaneously.

• High emotional intelligence and a customer-first attitude.

• Ability to influence decision-making and lead cross-functional teams toward common goals.

Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health, dental, and vision insurance.

• Paid time off, holidays, and flexible work arrangements.

• Professional development programs and certifications.

• Access to the latest AI and Health Tech tools for personal learning.

• Employee wellness programs and mental health support.

• Retirement and stock purchase plans.

Why Join Motorola Solutions

At Motorola Solutions, we are shaping the future of intelligent communication and healthcare technology. Our mission is to create safer, smarter, and more connected communities through innovation in AI and digital transformation. As part of our Customer Success team, you’ll have the opportunity to make a tangible impact—empowering clients to leverage cutting-edge AI solutions that improve healthcare outcomes and operational efficiency. Join a culture that values creativity, diversity, and continuous growth.

How to Apply

Interested candidates are invited to apply by submitting their updated resume and cover letter through the Motorola Solutions Careers Portal. Please include “Senior Customer Success Manager – AI & Health Tech” in the subject line.
Shortlisted candidates will be contacted for an interview to discuss your experience and vision for driving customer success in AI and Health Tech innovation.