Job Summary

Box is looking for a dynamic and experienced Senior Customer Success Manager (CSM) to join our Strategic Tech team. In this role, you will be responsible for driving customer success across our largest and most strategic technology clients. You will work closely with key stakeholders to ensure customers achieve maximum value from their Box investments, leading them through onboarding, adoption, and expansion stages. This is a high-impact role that requires strategic thinking, exceptional communication, and a passion for delivering outstanding customer experiences.

Key Responsibilities

• Serve as the primary point of contact for strategic technology clients, ensuring successful adoption and engagement with Box’s platform.

• Build and nurture executive-level relationships to understand customers’ business goals and align them with Box solutions.

• Develop and execute tailored success plans to maximize ROI, adoption, and overall satisfaction.

• Partner with Sales, Product, and Support teams to ensure seamless customer experiences across all touchpoints.

• Identify growth opportunities within accounts and drive customer expansion initiatives in collaboration with the Account Team.

• Act as a trusted advisor, guiding customers through best practices and new features to improve collaboration, security, and workflow efficiency.

• Track and analyze key customer metrics, proactively addressing risks and opportunities.

• Represent the voice of the customer internally, influencing product development and service improvements.

Required Skills and Qualifications

• Bachelor’s degree in Business, Information Technology, or a related field; MBA preferred.

• Proven track record in Customer Success, Account Management, or Consulting, preferably within the SaaS or Enterprise Technology space.

• Deep understanding of cloud content management, digital transformation, and enterprise collaboration tools.

• Strong communication, negotiation, and presentation skills, with the ability to engage at all organizational levels.

• Excellent problem-solving abilities and a strategic mindset for driving client outcomes.

• Technical aptitude with the ability to quickly learn and explain complex technology solutions.

Experience

• 7+ years of experience in a Customer Success, Account Management, or related client-facing role in the technology industry.

• Experience managing large enterprise or strategic accounts with multi-million-dollar revenue impact.

• Prior exposure to SaaS environments and working with cross-functional global teams.

Working Hours

• Full-time position with standard business hours (Monday to Friday).

• Flexibility required to accommodate international client needs across different time zones.

• Remote and hybrid work options available, depending on location and business needs.

Knowledge, Skills, and Abilities

• Exceptional organizational and time management skills.

• Strong analytical mindset to interpret data and drive actionable insights.

• Demonstrated leadership and customer advocacy.

• Ability to collaborate effectively with technical and non-technical stakeholders.

• Proficiency in CRM systems (Salesforce preferred), customer analytics tools, and project management software.

Benefits

• Competitive salary with performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Flexible working arrangements and paid time off.

• Professional development and training opportunities.

• Employee stock purchase plan and retirement benefits.

• Inclusive, collaborative company culture that values innovation and growth.

Why Join Box

At Box, we empower businesses to revolutionize the way they work with secure, intelligent, and connected content solutions. You’ll join a team of passionate professionals who value creativity, integrity, and collaboration. We are committed to helping our people grow, both personally and professionally, while making a real impact in the digital transformation journey of global enterprises.

How to Apply

Interested candidates should apply directly through the Box Careers Portal.
Submit your updated resume along with a brief cover letter highlighting your relevant experience and passion for customer success.