Job Summary

IT Sight Technologies is seeking an experienced and passionate Senior UX Researcher – GovTech Accessibility Focus to lead user research initiatives for government and public sector digital platforms. This role is ideal for a research professional who is deeply committed to inclusive design and has a strong interest in improving digital services for diverse user groups, including people with disabilities, elderly users, and underserved communities.

As a Senior UX Researcher, you will play a strategic role in shaping user-centered policies, services, and platforms that meet accessibility standards and real-world user needs. You will collaborate closely with designers, product managers, engineers, and public sector stakeholders to ensure that research insights drive impactful, equitable, and compliant digital experiences.

Key Responsibilities

• Lead end-to-end UX research activities including discovery, planning, execution, analysis, and reporting.

• Conduct qualitative and quantitative research such as usability testing, interviews, surveys, field studies, and accessibility audits.

• Advocate for accessibility and inclusive design across all digital products and services.

• Translate complex user insights into actionable recommendations for product and design teams.

• Develop research frameworks and best practices tailored to GovTech and public sector projects.

• Collaborate with cross-functional teams to embed user research into the product lifecycle.

• Ensure compliance with global accessibility standards such as WCAG, ADA, and Section 508.

• Present research findings to senior stakeholders and government partners.

• Mentor junior researchers and contribute to building a strong UX research culture.

Required Skills and Qualifications

• Bachelor’s or Master’s degree in Human-Computer Interaction (HCI), Psychology, Sociology, Design, or a related field.

• Strong expertise in UX research methodologies and tools.

• Proven experience in accessibility research and inclusive design.

• Excellent analytical, communication, and presentation skills.

• Proficiency with usability testing tools and research platforms.

• Ability to translate research data into strategic business and design decisions.

• Strong stakeholder management and cross-functional collaboration skills.

Experience

• Minimum of 6–8 years of professional UX research experience, preferably within digital products or services.

• At least 3 years in a senior or lead UX research role.

• Prior experience in GovTech, public sector, healthcare, or large-scale enterprise platforms is highly desirable.

• Demonstrated experience working with accessibility standards and diverse user populations.

Working Hours

• Full-time position.

• Standard working hours: Monday to Friday, 9:00 AM – 6:00 PM (flexible depending on project needs).

• Remote or hybrid work options may be available depending on location and project requirements.

Knowledge, Skills and Abilities

• In-depth knowledge of accessibility guidelines (WCAG, ARIA, ADA, Section 508).

• Strong understanding of human-centered design principles.

• Ability to design research strategies aligned with business and public service goals.

• Excellent problem-solving and critical thinking skills.

• High level of empathy and user advocacy mindset.

• Ability to work independently and manage multiple research projects simultaneously.

• Strong documentation and reporting skills.

Benefits

• Competitive salary and performance-based incentives.

• Flexible work arrangements (remote/hybrid options).

• Comprehensive health and wellness benefits.

• Professional development and learning opportunities.

• Access to cutting-edge research tools and platforms.

• Inclusive and diverse work environment.

• Opportunities to work on meaningful projects that impact millions of users.

Why Join IT Sight Technologies?

At IT Sight Technologies, we believe in building technology that serves everyone. By joining our team, you will have the opportunity to work on impactful government digital transformation projects that improve accessibility, usability, and inclusivity for citizens worldwide. You will collaborate with industry experts, influence public digital policy, and be part of a mission-driven organization that values innovation, diversity, and social impact.

How to Apply

Interested candidates are invited to submit their updated resume along with a portfolio or case studies showcasing UX research work, particularly in accessibility or public sector projects.

Please apply through our official careers portal or send your application to the IT Sight Technologies recruitment team. Shortlisted candidates will be contacted for interviews and further assessment.

Join IT Sight Technologies and help shape the future of accessible digital government services.