We are seeking an experienced and customer-focused Customer Success Manager (CSM) to join our global remote team. As a CSM, you will be the primary point of contact for Spanish-speaking clients, ensuring they achieve maximum value from our products and services.

You’ll build strong relationships with customers, drive retention and growth, and collaborate with internal teams to deliver a world-class client experience. If you are passionate about helping customers succeed and thrive in a remote, dynamic environment — this role is for you!

Key Responsibilities:

• Serve as the main contact for Spanish-speaking customers, ensuring satisfaction and long-term success.

• Onboard new clients and guide them through implementation and product adoption.

• Develop a deep understanding of customer goals and provide strategic advice to help achieve them.

• Monitor account health, proactively identify risks, and implement retention strategies.

• Collaborate with Sales, Product, and Support teams to resolve customer challenges efficiently.

• Analyze customer usage data and feedback to identify opportunities for upselling or expansion.

• Conduct regular check-ins, business reviews, and success planning sessions with clients.

• Advocate for the customer’s needs internally and help shape future product enhancements.

Qualifications:

• Fluency in Spanish and English (written and spoken) required.

• 2+ years of experience in Customer Success, Account Management, or Client Relations (preferably in SaaS or tech).

• Strong interpersonal and communication skills — able to engage clients across cultures and time zones.

• Excellent problem-solving and analytical thinking abilities.

• Experience working remotely and managing relationships via digital tools (Zoom, Slack, HubSpot, Salesforce, etc.).

• Proven track record of driving customer satisfaction, retention, and growth.

• Tech-savvy with a good understanding of software platforms and digital workflows.

Why Join Us:

• 💻 100% remote work — anywhere in Spain

• 💶 Competitive salary with performance bonuses

• 🌍 Collaborative international team culture

• 📈 Career growth opportunities in a fast-scaling organization

• 🧘‍♀️ Flexible schedule and strong focus on work-life balance

• 🧠 Ongoing training and professional development

How to Apply:

If you’re a proactive, empathetic, and results-driven professional who loves helping customers succeed, we’d love to meet you!
Please submit your CV in English and a brief cover letter describing your experience and motivation.