Job Summary

Fresher Job is seeking a highly motivated and technically proficient Technical Customer Success Engineer to join our dynamic team. This role is ideal for individuals passionate about delivering exceptional customer experiences while leveraging technical expertise to solve complex problems. The Technical Customer Success Engineer will act as the primary technical point of contact for customers, ensuring the successful implementation, adoption, and optimization of our solutions. This role combines technical knowledge, customer support, and relationship management to drive customer satisfaction and long-term success.

Key Responsibilities

• Serve as the technical liaison between customers and the internal teams to ensure smooth onboarding and implementation of products.

• Understand customer requirements and provide tailored solutions and guidance to maximize product value.

• Troubleshoot and resolve complex technical issues, working closely with engineering and support teams.

• Conduct product demonstrations, technical trainings, and workshops for customers.

• Proactively identify potential technical risks or challenges and provide solutions to mitigate them.

• Collaborate with Customer Success Managers to drive product adoption, retention, and growth.

• Document technical solutions, best practices, and customer feedback to support continuous improvement.

• Stay updated on the latest product developments, industry trends, and competitor offerings.

Required Skills and Qualifications

• Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related field.

• Strong technical acumen with experience in software, SaaS, or cloud-based products.

• Proficiency in troubleshooting, system integration, and technical support processes.

• Excellent verbal and written communication skills.

• Ability to explain complex technical concepts to non-technical audiences.

• Strong problem-solving skills and the ability to think critically under pressure.

• Familiarity with customer support platforms and CRM tools is a plus.

Experience

• 0–3 years of experience in technical support, customer success, or a similar technical role.

• Internship or project experience in SaaS, IT services, or software engineering will be considered.

• Experience in a client-facing role is advantageous but not mandatory.

Working Hours

• Full-time position.

• Standard business hours with flexibility for occasional support across different time zones.

• Remote work options available.

Knowledge, Skills, and Abilities

• Strong analytical and diagnostic skills.

• Excellent interpersonal skills to build trust and rapport with customers.

• Ability to manage multiple tasks and prioritize effectively.

• Self-motivated, proactive, and adaptable in a fast-paced environment.

• Detail-oriented with strong documentation and reporting abilities.

Benefits

• Competitive salary and performance-based incentives.

• Flexible work-from-home arrangements.

• Health and wellness benefits.

• Learning and development opportunities for career growth.

• Supportive and inclusive work culture.

Why Join Us

Joining Fresher Job means being part of a forward-thinking company committed to innovation and customer success. You will work with cutting-edge technologies, collaborate with a talented team, and gain invaluable experience in a rapidly growing sector. Your contributions will directly impact the success of our customers and the growth of our company.

How to Apply

Interested candidates are invited to submit their resume along with a cover letter detailing their technical expertise and passion for customer success to us. Please include “Technical Customer Success Engineer – Fresher Job” in the subject line.