Job Summary

Fresher Job is seeking motivated and tech-savvy individuals for the position of Technical Support Executive. This is a part-time, work-from-home opportunity ideal for candidates looking to start their careers in IT support or customer service while maintaining a flexible schedule. As a Technical Support Executive, you will serve as the first point of contact for our clients, assisting them with technical issues, troubleshooting, and providing effective solutions to ensure a seamless user experience.

Key Responsibilities

• Respond promptly to incoming technical support requests via chat, email, or phone.

• Troubleshoot hardware, software, and network issues efficiently.

• Guide customers through step-by-step solutions to resolve technical problems.

• Document all interactions and solutions in the company’s support system.

• Escalate unresolved issues to senior technical teams when necessary.

• Provide feedback on common customer issues to help improve product performance.

• Maintain up-to-date knowledge of the company’s products, services, and technical updates.

Required Skills and Qualifications

• Basic understanding of computer systems, mobile devices, and software applications.

• Familiarity with troubleshooting techniques and technical problem-solving.

• Strong communication skills, both written and verbal.

• Ability to remain patient and professional with customers.

• Comfortable with multitasking and working under minimal supervision.

• High school diploma or equivalent; pursuing a degree in IT, Computer Science, or related fields is a plus.

Experience

• No prior experience is required; freshers are encouraged to apply.

• Previous exposure to technical support, customer service, or IT helpdesk roles is a plus but not mandatory.

Working Hours

• Flexible part-time schedule: typically 4–5 hours per day.

• Shift options available to accommodate morning, afternoon, or evening availability.

• Weekend availability may be required on a rotational basis.

Knowledge, Skills, and Abilities

• Proficient in using computers, software applications, and online communication tools.

• Quick learner with strong problem-solving skills.

• Ability to analyze technical issues and provide simple, effective solutions.

• Excellent organizational and time-management skills.

• Strong interpersonal skills and a customer-first attitude.

Benefits

• Competitive hourly pay with timely payments.

• Work from the comfort of your home with a flexible schedule.

• Training and mentoring provided for skill development.

• Opportunity to gain real-world technical support experience.

• Performance-based incentives and recognition programs.

Why Join Fresher Job?

• Join a supportive and growth-oriented work environment.

• Opportunity to build your career in IT and customer support with hands-on experience.

• Be part of a company that values innovation, learning, and employee development.

• Flexible part-time work that allows for a healthy work-life balance.

How to Apply

Interested candidates can apply online by submitting their resume and a brief cover letter highlighting their interest in technical support and availability. Shortlisted applicants will be contacted for an interview and onboarding process.