Job Summary

TechAssist Services is seeking a motivated and customer-focused Technical Support Representative (Entry-Level) to join our growing support team. In this role, you will assist users with troubleshooting technical issues, guide customers through product usage, and ensure a smooth and satisfying support experience. This is an excellent opportunity for individuals looking to build a strong foundation in the IT and customer support industry. Comprehensive training will be provided to ensure your success.

Key Responsibilities

• Provide first-level technical support via phone, chat, and email.

• Diagnose and troubleshoot basic hardware, software, network, and account-related concerns.

• Escalate complex technical issues to higher-level support teams when necessary.

• Maintain detailed logs of customer interactions and solutions using internal ticketing systems.

• Guide customers through step-by-step solutions with patience and clarity.

• Ensure high-quality service by following established support procedures and performance standards.

• Collaborate with team members to share knowledge and improve support processes.

• Stay updated on new product features, system enhancements, and troubleshooting techniques.

Required Skills and Qualifications

• High school diploma or equivalent; a degree in IT, Computer Science, or related fields is a plus.

• Strong communication skills—both written and verbal.

• Basic understanding of computer systems, mobile devices, and common software applications.

• Ability to learn new tools, systems, and technologies quickly.

• Excellent problem-solving skills and attention to detail.

• Customer-centric mindset with the ability to stay calm under pressure.

• Willingness to work in a fast-paced and team-oriented environment.

Experience

• No prior professional experience required—ideal for fresh graduates or career starters.

• Previous exposure to customer service, tech support, or IT-related tasks (internships, school projects, part-time work) is an advantage but not mandatory.

Working Hours

• Full-time position.

• Rotational shifts may apply depending on business needs (morning, mid, night shifts).

• Weekend or holiday work may be required during peak periods.

• Overtime opportunities available as needed.

Knowledge, Skills, and Abilities

• Basic knowledge of operating systems (Windows, macOS, Linux is a plus).

• Familiarity with mobile operating systems (Android/iOS).

• Understanding of common networking concepts (Wi-Fi, routers, connectivity troubleshooting).

• Ability to multitask using multiple tools and platforms simultaneously.

• Strong interpersonal skills with a positive and professional attitude.

• Ability to follow instructions and adhere to company policies and procedures.

Benefits

• Competitive entry-level salary package.

• Paid training with opportunities for certification and skill development.

• Health, dental, and life insurance (based on company policy).

• Performance bonuses and incentive programs.

• Career growth opportunities within technical support or other IT teams.

• Supportive work culture focused on employee development and well-being.

Why Join TechAssist Services

At TechAssist Services, we believe in empowering individuals through innovation, technology, and continuous learning. Joining our team means becoming part of a company that values your growth, encourages new ideas, and provides a stable environment to build a successful career. Whether you are starting fresh or looking for a meaningful technical role, we are committed to helping you achieve your goals.

How to Apply

Interested applicants may submit their updated resume and a brief cover letter to our recruitment team via email or through our official careers page. Shortlisted candidates will be contacted for an initial interview and assessment.