Job Summary

Pharmacy Technician is seeking a detail-oriented and proactive Telehealth Administrative Support Specialist to support our remote clinical and patient-care operations. In this role, you will be responsible for coordinating virtual appointments, managing electronic medical records, supporting telehealth workflows, responding to patient inquiries, and ensuring that all administrative processes run smoothly. This position is ideal for professionals who thrive in a fast-paced healthcare environment and are committed to delivering exceptional patient service in a fully remote setting.

Key Responsibilities

• Coordinate and schedule telehealth appointments for patients and healthcare providers.

• Manage patient communications through phone, email, and secure messaging platforms.

• Assist with onboarding patients to telehealth systems, including troubleshooting basic technical issues.

• Maintain and update patient records in electronic medical systems (EMR/EHR).

• Verify patient information, documentation, insurance details, and required forms before appointments.

• Support telehealth providers with daily administrative tasks and follow-up requirements.

• Monitor appointment queues and ensure timely service delivery.

• Maintain privacy and confidentiality in accordance with HIPAA and organizational policies.

• Prepare administrative reports, logs, and documentation as needed.

• Collaborate with cross-functional teams to streamline telehealth operations.

Required Skills and Qualifications

• High school diploma or equivalent; additional education in healthcare administration is a plus.

• Strong organizational skills with the ability to handle multiple tasks simultaneously.

• Excellent communication skills (written and verbal).

• Basic understanding of telehealth platforms and EMR systems.

• Ability to work independently with minimal supervision.

• High attention to detail and strong problem-solving abilities.

• Proficient in Microsoft Office Suite and general computer literacy.

• Customer service–focused mindset with patience and empathy.

Experience

• 1–2 years of experience in administrative support, customer service, medical office administration, or a similar role.

• Previous healthcare or telehealth experience is highly preferred but not mandatory.

Working Hours

• Flexible remote schedule based on business needs.

• May include occasional weekend or evening shifts depending on patient demand.

• Full-time and part-time opportunities available.

Knowledge, Skills, and Abilities

• Knowledge of basic medical terminology.

• Familiarity with HIPAA guidelines and patient confidentiality standards.

• Ability to work efficiently in a remote environment with reliable internet access.

• Strong multitasking skills and ability to prioritize tasks effectively.

• Ability to remain calm and professional when handling patient concerns.

Benefits

• Work-from-home flexibility.

• Competitive pay based on experience.

• Paid training and continuous learning opportunities.

• Opportunity to work with a supportive and collaborative team.

• Career growth potential within the telehealth and healthcare administration fields.

• Health and wellness benefits (may vary by region and employment type).

Why Join Us

At Pharmacy Technician, we are transforming patient care through innovative telehealth solutions. By joining our team, you will have the opportunity to create meaningful impact, support healthcare accessibility, and work in a dynamic environment that values teamwork, growth, and professional development. Your contributions will help ensure that patients receive timely and compassionate care—anywhere, anytime.

How to Apply

Interested candidates are encouraged to submit their updated resume along with a brief cover letter outlining relevant experience. Please send your application through our online portal or email our recruitment team with the subject line “Telehealth Administrative Support Specialist Application.”