Job Summary

MNC JOBS INFO is seeking a highly organized and patient-focused Telehealth Coordinator – Remote Patient Intake to join our growing virtual healthcare operations team. This role plays a critical part in ensuring a seamless digital healthcare experience by serving as the first point of contact for patients accessing telehealth services.

The Telehealth Coordinator will be responsible for managing patient intake, appointment scheduling, insurance verification, and coordination between patients, clinicians, and internal care teams. This is an excellent opportunity for professionals with experience in healthcare administration who are passionate about digital health, patient engagement, and remote work environments.

Key Responsibilities

• Serve as the primary point of contact for patients via phone, email, and virtual platforms.

• Manage patient intake processes, including demographic data collection and medical history documentation.

• Schedule, confirm, and coordinate telehealth appointments with providers.

• Verify patient insurance coverage and eligibility.

• Ensure compliance with healthcare privacy standards (HIPAA and data protection policies).

• Maintain accurate and up-to-date patient records in electronic health systems.

• Provide basic technical support to patients using telehealth platforms.

• Coordinate with clinicians, nurses, and care teams to ensure smooth virtual workflows.

• Handle patient inquiries, rescheduling requests, and follow-ups professionally.

• Monitor appointment flows and report operational issues to management.

Required Skills and Qualifications

• Bachelor’s degree in Healthcare Administration, Business Administration, or a related field (preferred).

• Strong verbal and written communication skills in English.

• Proficiency in electronic health record (EHR) systems and telehealth platforms.

• Excellent organizational and multitasking abilities.

• High level of empathy, professionalism, and patient service orientation.

• Strong attention to detail and data accuracy.

• Ability to work independently in a remote environment.

• Proficient with Microsoft Office, Google Workspace, and CRM tools.

Experience

• 1–3 years of experience in healthcare administration, medical front office, patient coordination, or telehealth support.

• Prior experience in remote healthcare or virtual clinics is highly desirable.

• Experience handling insurance verification and appointment scheduling is an advantage.

Working Hours

• Full-time role: 40 hours per week.

• Flexible shifts depending on patient volume (may include evenings or weekends).

• Remote working model with core overlapping hours for team collaboration.

Knowledge, Skills, and Abilities

• Knowledge of healthcare workflows and patient intake processes.

• Understanding of HIPAA compliance and healthcare data privacy.

• Ability to handle sensitive patient information confidentially.

• Strong problem-solving and conflict-resolution skills.

• Cultural sensitivity and ability to communicate with diverse patient populations.

• Self-motivated with strong time-management skills.

Benefits

• Competitive salary with performance-based incentives.

• 100% remote work opportunity.

• Health insurance and wellness programs.

• Paid time off and public holidays.

• Professional development and online training programs.

• Career growth within digital healthcare and telemedicine sectors.

• Supportive and inclusive virtual work culture.

Why Join MNC JOBS INFO?

At MNC JOBS INFO, we are committed to transforming healthcare delivery through innovative digital solutions. Joining our team means being part of a mission-driven organization that values patient care, technology, and employee well-being. You will gain exposure to the fast-growing telehealth industry while enjoying the flexibility and work-life balance of remote work.

How to Apply

Interested candidates are invited to submit their updated resume along with a brief cover letter highlighting relevant experience in healthcare or telehealth operations.