As a Transportation Representative, you will serve as the primary liaison between Amazon, sellers, and our delivery partners. You will troubleshoot issues, provide timely resolutions, and suggest process improvements to enhance service efficiency. Your role is critical in ensuring a smooth delivery experience for our sellers and customers.

Key Responsibilities

• Communicate clearly and professionally with sellers, delivery partners, and internal teams at all times.

• Provide prompt and efficient service to resolve delivery-related issues.

• Manage sensitive cases, escalating them appropriately through the reporting matrix.

• Demonstrate excellent time management and organizational skills.

• Meet or exceed targeted performance metrics.

• Identify trends and recommend process improvements through logical problem-solving.

Basic Qualifications

• Bachelor’s degree in any discipline from a recognized university.

• Excellent written and verbal communication skills.

• Strong comprehension skills to understand and clearly articulate customer issues.

• Ability to work independently and collaboratively within a team environment.

• Familiarity with Windows, Microsoft Outlook, Word, and Internet Explorer.

• Proficient typing skills and ability to navigate websites and email applications efficiently.

Preferred Qualifications

• Advanced proficiency in Microsoft Excel (pivot tables, VLOOKUPs).

Why Amazon?

Our inclusive culture empowers Amazonians to deliver the best results for our customers. We provide accommodations during the hiring process for individuals with disabilities.