Job Summary:

InfoTech Solutions is seeking highly motivated and customer-focused individuals to join our team as Trusted Online Chat Service Agents. In this role, you will serve as the primary point of contact for customers via online chat, providing timely, accurate, and professional support. You will help resolve inquiries, guide customers through processes, and ensure an outstanding digital experience that reflects InfoTech Solutions’ commitment to excellence.

This position is ideal for someone who thrives in a fast-paced virtual environment, enjoys problem-solving, and possesses exceptional communication skills.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries via live chat.

• Resolve customer issues efficiently while maintaining high-quality service standards.

• Maintain accurate records of customer interactions and transactions.

• Collaborate with internal teams to escalate complex issues and provide solutions.

• Follow company policies and procedures to ensure customer satisfaction and compliance.

• Identify opportunities to improve the customer experience and contribute feedback to management.

• Handle multiple chat sessions simultaneously while maintaining professionalism and accuracy.

Required Skills and Qualifications:

• Excellent written English communication skills.

• Strong typing speed and accuracy.

• Basic knowledge of customer service principles and practices.

• Ability to multitask and manage time effectively in a remote setting.

• Familiarity with chat platforms, CRMs, and basic troubleshooting tools.

• High level of empathy, patience, and problem-solving abilities.

Experience:

• Previous experience in online chat support, customer service, or related fields is preferred but not mandatory.

• Experience in remote work or virtual team environments is a plus.

Working Hours:

• Flexible work-from-home schedule.

• Part-time and full-time shifts available, including evenings and weekends.

• Ability to work independently with minimal supervision.

Knowledge, Skills, and Abilities:

• Strong attention to detail and organizational skills.

• Ability to remain calm and professional under pressure.

• Proficiency in basic computer operations and navigating web applications.

• Quick learner and adaptable to new systems and processes.

• Strong problem-solving mindset and ability to think on your feet.

Benefits:

• Competitive compensation with performance-based incentives.

• Fully remote work environment, eliminating commuting costs and time.

• Training and professional development opportunities.

• Friendly and collaborative team culture.

• Opportunities for career growth and advancement within the company.

Why Join InfoTech Solutions:

At InfoTech Solutions, we prioritize our employees’ growth, work-life balance, and overall well-being. As a Trusted Online Chat Service Agent, you’ll be part of a dynamic team that values excellence, innovation, and collaboration. Join us to gain valuable experience in digital customer support while working in a flexible, supportive environment.

How to Apply:

Interested candidates are invited to submit their resume and a brief cover letter highlighting relevant skills and experience to us. Please include “Trusted Online Chat Service Agent Application” in the subject line.

Applications will be reviewed on a rolling basis, and qualified candidates will be contacted for an online interview.