Job Summary

InfoTech Solutions is urgently hiring talented and self-driven Remote Call Center Associates to support Amazon’s work-from-home customer service operations. The ideal candidate will deliver exceptional customer support through inbound calls, provide timely and appropriate solutions, and ensure an outstanding customer experience. If you’re a motivated communicator who thrives in a virtual work environment, this role offers a chance to build a stable career from home with a globally recognized brand.

Key Responsibilities

• Handle incoming customer calls regarding orders, payments, product inquiries, and account issues.

• Provide accurate and empathetic customer support while resolving issues efficiently.

• Follow standard operating procedures and scripts while maintaining professionalism.

• Update customer accounts and log interactions using CRM tools.

• Escalate complex issues to higher-level support when necessary.

• Meet performance goals for quality, call handling time, and customer satisfaction.

• Maintain high confidentiality and protect customer data during interactions.

Required Skills and Qualifications

• Excellent verbal communication skills in English.

• Strong problem-solving abilities and attention to detail.

• Ability to stay calm and customer-focused during challenging conversations.

• Good typing speed and familiarity with computer applications.

• Must have a reliable internet connection and a quiet workspace.

• Ability to work independently with minimal supervision.

Experience

• 1–2 years of customer service, call center, or remote support experience preferred.

• Freshers with strong communication skills are also encouraged to apply.

• Prior experience in e-commerce customer support (Amazon, Shopify, etc.) is a plus.

Working Hours

• Full-time position with flexible scheduling.

• Shifts may include weekends or evenings based on business needs.

• Must be able to commit to at least 40 hours per week.

Knowledge, Skills, and Abilities

• Knowledge of customer service best practices.

• Basic understanding of CRM software and call handling tools.

• Ability to multitask and prioritize critical inquiries.

• Strong listening skills and emotional intelligence.

• Comfortable working with remote teams and supervisors via chat or video.

Benefits

• 100% remote work – no commute!

• Competitive salary package with performance-based incentives.

• Paid training provided.

• Long-term career growth within InfoTech Solutions.

• Work-from-home equipment allowance (where applicable).

• Health and wellness support programs.

Why Join Us?

By joining InfoTech Solutions, you’re stepping into a career with a trusted global leader supporting Amazon’s remote workforce. This is more than just a job—it’s an opportunity to grow professionally, enjoy work-life balance, and be part of a supportive, collaborative virtual workplace. We value talent, diversity, and dedication—your voice matters here.

How to Apply

Interested candidates can submit their resumes along with a brief cover letter explaining their interest in the position. Shortlisted candidates will be contacted via email for the virtual interview process.