Job Summary

MNC JOBS INFO is seeking a compassionate, organized, and detail-oriented Virtual Care Coordinator to join our Health Advocacy Program. This fully remote position focuses on supporting patients in navigating complex healthcare systems, coordinating care plans, and ensuring optimal health outcomes. The ideal candidate will serve as a trusted liaison between patients, healthcare providers, and internal teams, providing personalized guidance and advocacy to enhance patient satisfaction and adherence to care plans.

Key Responsibilities

• Serve as the primary point of contact for assigned patients, assisting with healthcare navigation and coordination.

• Schedule and manage patient appointments, follow-ups, and referrals with healthcare providers.

• Educate patients on care plans, treatment options, and available health resources.

• Maintain accurate and up-to-date patient records in compliance with privacy regulations (HIPAA).

• Collaborate with internal teams and external providers to ensure seamless care delivery.

• Monitor patient progress, identify gaps in care, and proactively address potential barriers.

• Provide empathetic support to patients, addressing concerns and fostering trust.

• Generate regular reports and updates on patient engagement and program outcomes.

Required Skills and Qualifications

• Bachelor’s degree in Nursing, Health Administration, Public Health, or related field preferred.

• Proven experience in patient advocacy, care coordination, or healthcare support roles.

• Strong knowledge of healthcare systems, insurance processes, and patient resources.

• Excellent verbal and written communication skills, with the ability to explain complex information clearly.

• Strong organizational skills and attention to detail.

• Ability to multitask and prioritize effectively in a fast-paced environment.

• Familiarity with electronic health records (EHR) and telehealth platforms.

• Empathy, patience, and a genuine desire to improve patient health outcomes.

Experience

• Minimum 1–3 years of experience in healthcare coordination, patient advocacy, or related roles.

• Experience in a virtual or remote healthcare environment is highly desirable.

Working Hours

• Full-time, remote position.

• Flexible schedule may be offered, but standard hours typically align with 9:00 AM – 5:00 PM (local time).

• Occasional evening or weekend support may be required based on patient needs.

Knowledge, Skills, and Abilities

• Deep understanding of patient-centered care principles and health advocacy practices.

• Proficient in Microsoft Office Suite and healthcare management software.

• Ability to manage sensitive patient information with confidentiality and discretion.

• Strong problem-solving skills and the ability to adapt to changing situations.

• Capacity to build rapport with diverse patient populations.

Benefits

• Competitive salary with performance-based incentives.

• Comprehensive health, dental, and vision insurance.

• Paid time off and holiday benefits.

• Professional development and training opportunities.

• Fully remote work with flexible scheduling.

• Supportive and inclusive company culture focused on employee well-being.

Why Join Us

At MNC JOBS INFO, we are committed to transforming patient experiences and delivering high-quality healthcare advocacy. Join a passionate team that values innovation, empathy, and collaboration. As a Virtual Care Coordinator, you will make a meaningful difference in patients’ lives while growing your career in a dynamic and supportive remote environment.

How to Apply

Interested candidates are invited to submit their resume and a cover letter detailing relevant experience and interest in healthcare advocacy to us. Please include “Virtual Care Coordinator Application” in the subject line. Applications will be reviewed on a rolling basis.