Job Summary

CRMBridge USA is seeking a detail-oriented, proactive, and tech-savvy Virtual CRM Support Representative to join our dynamic team. In this role, you will provide top-tier support to our clients by managing and optimizing their Customer Relationship Management (CRM) systems. You will act as the primary point of contact for CRM-related inquiries, troubleshooting, and training, ensuring a seamless user experience. This position offers the flexibility of remote work while playing a critical role in enhancing client satisfaction and operational efficiency.

Key Responsibilities

• Provide prompt and professional support to clients regarding CRM system usage and troubleshooting.

• Assist with CRM data entry, updates, and management to maintain accurate and up-to-date records.

• Troubleshoot and resolve system issues, escalating to technical teams when necessary.

• Conduct user training sessions, create user guides, and offer best practice recommendations.

• Collaborate with internal teams to identify opportunities for CRM system enhancements.

• Monitor client accounts for data quality, usage patterns, and potential issues.

• Generate reports, dashboards, and analytics to support client decision-making.

• Maintain confidentiality and security of sensitive client information.

Required Skills and Qualifications

• Proficiency in CRM platforms such as Salesforce, HubSpot, Zoho, or similar.

• Strong understanding of CRM workflows, reporting, and automation features.

• Excellent verbal and written communication skills.

• Strong analytical skills and attention to detail.

• Ability to manage multiple client accounts and prioritize tasks effectively.

• Tech-savvy with the ability to quickly learn new software and tools.

• Strong problem-solving skills with a client-focused mindset.

Experience

• Minimum of 1–3 years of experience in CRM support, customer service, or related roles.

• Experience in a remote work environment is highly desirable.

• Prior experience with data management and reporting within CRM systems is preferred.

Working Hours

• Full-time, Monday to Friday.

• Standard US business hours, with occasional flexibility to accommodate client needs.

• 100% remote work.

Knowledge, Skills, and Abilities

• Deep understanding of CRM functionality, including workflows, reporting, and automation.

• Ability to troubleshoot system issues and guide users effectively.

• Strong organizational skills and the ability to handle multiple priorities.

• Excellent interpersonal skills to collaborate with clients and internal teams.

• Self-motivated and capable of working independently in a remote setting.

Benefits

• Competitive salary and performance-based incentives.

• Fully remote work with flexible scheduling options.

• Comprehensive health, dental, and vision insurance (for eligible employees).

• Professional development opportunities and CRM training programs.

• Collaborative and supportive company culture.

• Paid time off and company holidays.

Why Join CRMBridge USA

At CRMBridge USA, we are committed to empowering our team with the tools, support, and flexibility they need to succeed. By joining us, you will work in a forward-thinking environment, collaborating with passionate professionals while helping clients maximize their CRM investments. Your contributions will directly impact client success and drive the growth of our company.

How to Apply

Interested candidates should submit the following via email to us:

1. Updated resume

2. Cover letter highlighting CRM experience and relevant skills

3. Any relevant certifications (optional but preferred)

Please include “Virtual CRM Support Representative Application” in the subject line. Qualified candidates will be contacted for an initial interview.