Job Summary

HR Talent Solutions is seeking a highly organized and compassionate Virtual Intake Coordinator to support our growing network of US-based telehealth clinics. In this role, you will serve as the first point of contact for patients, ensuring a smooth and professional onboarding experience. You will be responsible for collecting patient information, verifying eligibility, coordinating appointments, and supporting healthcare providers by maintaining accurate and compliant records.

This is a fully remote position ideal for candidates who thrive in a fast-paced virtual healthcare environment and are passionate about delivering exceptional patient experiences.

Key Responsibilities

• Serve as the primary point of contact for new and existing patients via phone, email, and secure messaging platforms.

• Conduct virtual patient intake by collecting demographic, medical, and insurance information.

• Verify patient eligibility and insurance coverage in accordance with clinic and payer requirements.

• Schedule and coordinate telehealth appointments with providers.

• Ensure accurate and timely data entry into Electronic Health Record (EHR) systems.

• Maintain patient confidentiality and comply with HIPAA and telehealth regulations.

• Follow up with patients to confirm appointments and gather missing documentation.

• Collaborate with clinicians, billing teams, and care coordinators to streamline workflows.

• Handle patient inquiries with empathy, professionalism, and efficiency.

Required Skills and Qualifications

• Excellent verbal and written communication skills in English.

• Strong customer service orientation with a patient-first mindset.

• Proficiency in using computers, CRM systems, and EHR platforms.

• Ability to multitask and manage high volumes of patient interactions.

• Strong attention to detail and organizational skills.

• Comfortable working independently in a remote environment.

• Knowledge of HIPAA compliance and data privacy standards.

Experience

• Minimum 1–3 years of experience in healthcare administration, medical reception, call center, or patient support roles.

• Previous experience in telehealth, virtual clinics, or healthcare intake is highly preferred.

• Experience working with US healthcare systems and insurance processes is a strong advantage.

Working Hours

• Full-time: 40 hours per week.

• US business hours (aligned with EST, CST, or PST depending on clinic requirements).

• Flexible shift scheduling may be available for high-performing candidates.

Knowledge, Skills, and Abilities

• Strong understanding of patient intake workflows and healthcare terminology.

• Ability to work under pressure while maintaining accuracy and professionalism.

• High emotional intelligence and ability to communicate with diverse patient populations.

• Strong problem-solving and decision-making skills.

• Self-motivated with excellent time management in a remote setup.

• Ability to adapt quickly to new technologies and systems.

Benefits

• Competitive salary with performance-based incentives.

• 100% remote work opportunity.

• Paid training and onboarding.

• Career growth and advancement opportunities within healthcare operations.

• Supportive and collaborative virtual work culture.

• Paid time off and holiday benefits (as per company policy).

• Access to wellness and professional development programs.

Why Join HR Talent Solutions?

At HR Talent Solutions, we specialize in connecting top talent with innovative healthcare organizations. By joining our team, you will play a vital role in transforming patient access to care through telehealth. We value professionalism, empathy, and continuous learning, and we provide our employees with the tools and support they need to succeed in a remote-first environment.

This is more than just a job—it’s an opportunity to make a meaningful impact on patient lives while building a stable and rewarding career in the future of healthcare.

How to Apply

Interested candidates are invited to submit their updated resume along with a brief cover letter highlighting their relevant experience in healthcare or customer support.