Job Summary

The American Red Cross is seeking a highly organized and detail-oriented Virtual Medical Front Office Specialist to join our healthcare operations team. This fully remote role focuses primarily on scheduling and patient coordination, ensuring smooth and efficient management of appointments, follow-ups, and patient inquiries. The ideal candidate will serve as the first point of contact for patients and healthcare providers, maintaining high standards of professionalism and accuracy in a fast-paced virtual environment.

Key Responsibilities

• Manage patient scheduling across multiple departments, ensuring optimal appointment flow and minimal scheduling conflicts.

• Serve as the primary point of contact for patient inquiries via phone, email, or online portal.

• Confirm, reschedule, and cancel appointments as necessary, keeping accurate records in electronic health systems.

• Collaborate with clinical staff and administrative teams to coordinate patient care and streamline workflow.

• Maintain confidentiality and compliance with HIPAA and other regulatory requirements.

• Assist patients with registration, intake forms, and insurance verification when needed.

• Track and report appointment trends, no-shows, and follow-up requirements to management.

• Provide excellent customer service by addressing patient concerns and ensuring a positive virtual experience.

Required Skills and Qualifications

• High school diploma or equivalent; Associate’s or Bachelor’s degree in healthcare administration, business, or related field preferred.

• Proven experience in medical front office, patient scheduling, or administrative support in a healthcare setting.

• Familiarity with Electronic Health Record (EHR) systems and scheduling software.

• Strong organizational skills and ability to manage multiple tasks simultaneously.

• Excellent written and verbal communication skills.

• High attention to detail and accuracy in data entry and patient information management.

• Ability to work independently and efficiently in a remote work environment.

Experience

• Minimum of 1–3 years of experience in medical office administration, front office operations, or patient scheduling.

• Experience in telehealth or virtual patient support is highly desirable.

Working Hours

• Part-time or full-time opportunities available; primarily Monday–Friday with flexible shifts.

• Occasional evening or weekend coverage may be required depending on patient needs and scheduling demands.

• Fully remote role; requires reliable high-speed internet and a dedicated home workspace.

Knowledge, Skills, and Abilities

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).

• Ability to navigate and manage electronic scheduling and patient record systems.

• Strong problem-solving skills with a focus on patient satisfaction.

• Ability to maintain confidentiality and exercise discretion with sensitive information.

• Adaptability to evolving processes and workflows in a virtual healthcare setting.

Benefits

• Competitive salary with opportunities for growth and advancement.

• Comprehensive health, dental, and vision insurance for eligible employees.

• Paid time off, including holidays and sick leave.

• Remote work flexibility to support work-life balance.

• Ongoing training and professional development opportunities.

Why Join

Joining the American Red Cross means becoming part of a mission-driven organization dedicated to saving lives and supporting communities. As a Virtual Medical Front Office Specialist, you will play a crucial role in ensuring patients receive timely care while contributing to a culture of compassion, innovation, and teamwork. You will gain experience in a reputable healthcare organization while enjoying the flexibility and convenience of a remote position.

How to Apply

Interested candidates are invited to submit their resume and cover letter through the American Red Cross careers portal here or via email to us with the subject line: “Virtual Medical Front Office Specialist Application”.

Applications will be reviewed on a rolling basis, and qualified candidates will be contacted for virtual interviews.