Job Summary

Pharmacy Technician is seeking a highly organized and patient-focused Virtual Patient Access & Scheduling Coordinator to support our healthcare operations remotely. In this role, you will serve as the first point of contact for patients, ensuring seamless appointment scheduling, verifying insurance details, managing patient inquiries, and coordinating with clinical teams to enhance the patient experience. This position is ideal for individuals who excel in communication, multitasking, and delivering exceptional service in a fast-paced healthcare environment.

Key Responsibilities

• Manage inbound and outbound patient communications via phone, email, and digital platforms.

• Schedule, reschedule, and confirm patient appointments across multiple healthcare providers.

• Verify patient demographics, insurance eligibility, and benefits prior to appointments.

• Enter and maintain accurate patient information in the Electronic Health Record (EHR) system.

• Coordinate with clinical teams to manage provider availability and optimize scheduling flow.

• Assist patients with portal access, billing inquiries, appointment instructions, and general support.

• Process referrals and prior authorizations when required.

• Identify urgent patient needs and escalate to appropriate medical personnel.

• Maintain high standards of confidentiality and compliance with HIPAA regulations.

• Track daily performance metrics and contribute to process improvements.

Required Skills and Qualifications

• Excellent verbal and written communication skills.

• Strong customer service orientation with a patient-centric approach.

• Proficiency in scheduling systems, EHR platforms, or call-center software.

• Ability to manage high call volumes while maintaining accuracy and professionalism.

• Strong problem-solving ability and attention to detail.

• Ability to work independently in a remote environment with minimal supervision.

• Familiarity with healthcare terminology and patient communication best practices.

Experience

• 1–3 years of experience in patient access, medical scheduling, call center support, or a healthcare administrative role.

• Experience working with EHR systems (Epic, Athenahealth, Cerner, etc.) preferred.

• Prior remote work experience is an advantage.

Working Hours

• Flexible remote schedule depending on clinic or provider needs.

• May include rotating shifts, weekends, or evening hours based on patient volume.

• Full-time position (typically 35–40 hours per week).

Knowledge, Skills, and Abilities

• Comprehensive understanding of insurance processes, referrals, and prior authorization workflows.

• Strong organizational and time-management skills.

• Ability to maintain professionalism under pressure.

• Capacity to adapt to new systems, policies, and workflows efficiently.

• High level of integrity and commitment to patient privacy and data security.

Benefits

• Fully remote work flexibility.

• Competitive salary and performance incentives.

• Paid time off, sick leave, and holiday benefits.

• Health, dental, and vision insurance options (if applicable based on region).

• Opportunities for career advancement and professional learning.

• Supportive team culture and ongoing training programs.

Why Join Us

At Pharmacy Technician, we are committed to delivering exceptional patient care and operational excellence. By joining our team, you become part of an organization that values innovation, compassion, and teamwork. You will have the opportunity to work remotely while contributing meaningfully to improving patient access and healthcare service delivery. We prioritize employee growth and provide an environment where your skills can thrive.

How to Apply

Interested candidates should submit their updated resume along with a brief cover letter outlining their relevant experience and interest in the role. Applications can be sent through our official careers portal or emailed directly to the HR department. Only shortlisted candidates will be contacted for interviews.