Job Summary
Axis Bank is inviting applications for the role of Virtual Phone Banking Officer under its Female Only Program, a unique initiative aimed at empowering women professionals to build successful banking careers in a flexible and digitally enabled environment. The role focuses on delivering exceptional customer service through inbound and outbound calls, resolving banking queries, promoting relevant products, and ensuring a seamless virtual banking experience for customers. This position is ideal for customer-centric professionals who are passionate about banking, communication, and relationship management.
Key Responsibilities
- Handle inbound and outbound customer calls related to banking products and services
- Provide accurate information and effective solutions to customer queries and complaints
- Assist customers with account-related services, digital banking, cards, loans, and basic transactions
- Promote Axis Bank’s products and services through need-based conversations
- Ensure high levels of customer satisfaction by adhering to service quality standards
- Maintain proper documentation and update customer records in banking systems
- Comply with all internal policies, regulatory guidelines, and data security norms
- Achieve individual and team performance metrics related to service quality and productivity
Required Skills and Qualifications
- Graduate in any discipline from a recognized university
- Excellent verbal communication skills in English and regional language(s)
- Strong customer service orientation and problem-solving skills
- Basic knowledge of banking products and financial services
- Comfortable using computers, CRM tools, and digital platforms
- Ability to handle customer interactions professionally and empathetically
Experience
- Freshers are encouraged to apply
- Prior experience in customer service, call center, telecalling, or banking roles will be an added advantage
- Candidates with experience in virtual or phone-based customer support will be preferred
Working Hours
- Full-time role with rotational shifts as per business requirements
- Weekly offs as per Axis Bank policy
- Work-from-office or virtual setup depending on operational needs
Knowledge, Skills and Abilities
- Good understanding of customer service principles
- Ability to multitask and manage high call volumes efficiently
- Active listening and clear articulation skills
- Capability to work under pressure and meet service-level targets
- High level of integrity, confidentiality, and professionalism
- Willingness to learn banking processes and new digital tools
Benefits
- Competitive salary and performance-based incentives
- Comprehensive training and onboarding by Axis Bank
- Career growth and internal mobility opportunities
- Supportive and inclusive work environment for women professionals
- Employee benefits as per Axis Bank policies
- Opportunity to build a long-term career with a leading private sector bank
Why Join Axis Bank?
Axis Bank is one of India’s leading private sector banks, known for innovation, customer-centricity, and employee development. Through the Female Only Program, the bank actively supports women’s participation in the workforce by offering structured roles, professional growth, and a respectful work culture. Joining Axis Bank means being part of a trusted brand that values diversity, learning, and career advancement.
How to Apply
Interested candidates can apply through the official Axis Bank careers portal or authorized recruitment partners. Shortlisted candidates will be contacted for further assessment and interview rounds. Ensure your resume highlights your communication skills, customer service experience, and interest in banking roles.
