Job Summary:

TranscribePro USA is seeking a dedicated and compassionate Virtual Registered Nurse (RN) Case Manager to join our innovative telehealth team. In this role, you will provide high-quality patient care remotely, coordinating and managing case plans to improve patient outcomes. You will serve as a vital bridge between patients, healthcare providers, and insurance teams, ensuring comprehensive and personalized care management. This position offers flexibility, professional growth, and the opportunity to make a meaningful impact on patients’ lives from the comfort of your own home.

Key Responsibilities:

• Conduct virtual patient assessments and evaluate healthcare needs via telehealth platforms.
• Develop, implement, and monitor individualized care plans for patients with chronic or acute conditions.
• Collaborate with physicians, specialists, and other healthcare providers to coordinate care and optimize outcomes.
• Educate patients and families on disease management, treatment plans, and preventive health practices.
• Monitor patient progress, review medical records, and adjust care plans as necessary.
• Serve as a primary point of contact for patients, providing guidance, support, and timely communication.
• Ensure compliance with regulatory, legal, and company policies related to patient care and privacy (HIPAA).
• Document all patient interactions accurately and promptly in the electronic health record system.
• Participate in quality improvement initiatives and telehealth program development.

Required Skills and Qualifications:

• Active and unrestricted Registered Nurse (RN) license in the state of practice.
• Strong clinical assessment and critical thinking skills.
• Excellent verbal and written communication skills for patient interaction and documentation.
• Proficient in telehealth platforms, electronic health records (EHR), and digital healthcare tools.
• Ability to work independently while maintaining accountability and meeting deadlines.
• Compassion, empathy, and a patient-centered approach to care.

Experience:

• Minimum of 3 years of clinical nursing experience, preferably in case management, telehealth, or chronic care management.
• Experience with insurance authorization processes, care coordination, or utilization management is a plus.

Working Hours:

• Full-time remote position with flexible scheduling options.
• Occasional evening or weekend hours may be required to meet patient needs or program requirements.

Knowledge, Skills, and Abilities:

• Strong knowledge of nursing practices, patient assessment, and case management protocols.
• Familiarity with telehealth regulations, HIPAA compliance, and healthcare policies.
• Ability to prioritize tasks, manage multiple cases simultaneously, and maintain attention to detail.
• Tech-savvy with strong proficiency in digital communication tools, video conferencing, and EHR systems.
• Problem-solving skills with the ability to provide proactive and solution-oriented patient care.

Benefits:

• Competitive salary and performance-based incentives.
• Fully remote work with flexible hours.
• Comprehensive healthcare benefits including medical, dental, and vision.
• Paid time off (PTO) and holiday leave.
• Continuing education and professional development support.
• Supportive and collaborative work environment with career growth opportunities.

Why Join TranscribePro USA:

At TranscribePro USA, we are committed to transforming healthcare delivery through innovative telehealth solutions. Joining our team means working in a dynamic, technology-driven environment where your expertise is valued, your contributions make a difference, and your career can grow. We foster a culture of compassion, collaboration, and continuous learning, empowering you to deliver exceptional care to patients nationwide from the comfort of your home.

How to Apply:

Interested candidates are encouraged to submit their resume and a cover letter highlighting relevant experience and qualifications via our online application portal at www.transcribeprousa.com/careers or email us with the subject line: “Virtual RN Case Manager Application – [Your Name]”.