Job Summary

Flipkart is seeking a motivated and customer-focused Virtual Telecaller and Sales Support Executive to join our remote operations team. In this role, you will handle inbound and outbound calls, provide product information, assist customers with order-related queries, and support the sales process by generating leads and promoting relevant services. This position requires excellent communication skills, the ability to manage customer expectations, and a proactive approach to meeting performance targets. As a key representative of Flipkart’s customer experience team, you will contribute to driving customer satisfaction and sales efficiency in a fast-paced virtual environment.

Key Responsibilities

• Conduct outbound calls to prospective and existing customers to promote Flipkart products and services.

• Handle inbound queries related to orders, deliveries, returns, and product details.

• Assist customers in completing online purchases and resolving cart abandonment issues.

• Identify customer needs and provide personalized product recommendations.

• Maintain customer interaction records in internal systems with accuracy.

• Collaborate with sales and customer service teams to meet conversion goals.

• Follow communication scripts and guidelines to ensure consistent quality.

• Achieve daily and monthly targets for call volume, lead generation, and sales support.

• Escalate complex issues to the appropriate department while ensuring timely follow-up.

• Maintain a professional and empathetic tone during all interactions.

Required Skills and Qualifications

• Excellent verbal communication skills in English and Hindi; additional regional languages are a plus.

• Strong customer service mindset with the ability to handle challenging calls professionally.

• Basic understanding of e-commerce, online shopping processes, and digital platforms.

• Proficiency in using call-handling tools, CRM software, and basic computer applications.

• Strong persuasive skills and the ability to influence customer decisions.

• Good time management and multitasking capabilities.

• Ability to work independently with minimal supervision.

Experience

• 0–2 years of experience in telecalling, telesales, customer service, or sales support (Freshers with strong communication skills are encouraged to apply).

• Previous experience in e-commerce or BPO environments will be an added advantage.

Working Hours

• Full-time, remote position.

• 6 days working, with 1 rotational weekly off.

• Shift timings may vary based on business requirements (typically between 9:00 AM – 7:00 PM IST).

Knowledge, Skills, and Abilities

• In-depth understanding of customer behavior and sales techniques.

• Problem-solving attitude with the ability to handle objections effectively.

• Strong interpersonal relationship-building skills.

• Ability to maintain a high level of accuracy and attention to detail.

• Comfortable working in a performance-driven environment.

• Basic technical troubleshooting skills for app or website-related customer queries.

Benefits

• Work-from-home convenience with a supportive virtual environment.

• Competitive salary with performance-based incentives.

• Opportunities for career growth within Flipkart’s customer operations and sales departments.

• Paid training and continuous learning support.

• Employee discounts on selected Flipkart products.

• Health and wellness benefits as per company policy.

Why Join Flipkart

Working with Flipkart means becoming part of India’s leading e-commerce giant, known for innovation, customer-centric solutions, and a dynamic work culture. As a Virtual Telecaller and Sales Support Executive, you gain the opportunity to hone your communication and sales skills while contributing to one of the most exciting and fast-growing online marketplaces. Flipkart offers a collaborative environment where your efforts are recognized, and your growth is supported.

How to Apply

Interested candidates can apply by submitting their updated resume and a brief cover letter highlighting relevant experience. Shortlisted applicants will be contacted for an online assessment followed by a virtual interview.