Job Summary

Fresher Job is seeking a proactive and detail-oriented Visa Consultant to join our dynamic Customer Services and Operations team. The ideal candidate will be responsible for guiding clients through visa application processes, ensuring compliance with immigration regulations, and delivering an exceptional customer experience. This role requires excellent communication skills, strong organizational abilities, and a commitment to client satisfaction.

As a Visa Consultant, you will play a pivotal role in helping individuals achieve their goals of international travel, study, or work, while supporting operational efficiency and maintaining the company’s high standards of service.

Key Responsibilities

• Provide expert guidance to clients on visa application processes, documentation, and eligibility requirements.

• Handle inbound and outbound customer inquiries via phone, email, and chat, ensuring timely and accurate responses.

• Review and verify visa applications, supporting documents, and client submissions for completeness and accuracy.

• Liaise with immigration authorities and external partners to facilitate smooth visa processing.

• Maintain up-to-date knowledge of global visa policies, immigration rules, and regulatory changes.

• Support operational processes, including scheduling appointments, tracking application progress, and maintaining client records.

• Identify and resolve client issues promptly, escalating complex cases when necessary.

• Contribute to improving customer service processes and operational efficiency within the team.

Required Skills and Qualifications

• Bachelor’s degree in Business Administration, International Relations, or a related field.

• Strong understanding of visa processes and immigration requirements is highly desirable.

• Exceptional verbal and written communication skills.

• Excellent customer service orientation and problem-solving abilities.

• Attention to detail and high level of accuracy in documentation.

• Ability to manage multiple tasks and deadlines efficiently.

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM software.

• Fluency in English; additional languages are a plus.

Experience

• 0–2 years of experience in visa consulting, customer service, or related administrative roles.

• Freshers with relevant academic knowledge and strong interpersonal skills are encouraged to apply.

Working Hours

• Full-time role with standard working hours: 9:00 AM – 6:00 PM, Monday to Friday.

• Flexibility may be required during peak visa application seasons.

Knowledge, Skills, and Abilities

• Strong interpersonal skills to build rapport with clients from diverse backgrounds.

• Analytical mindset for reviewing applications and identifying potential issues.

• Ability to work independently as well as collaboratively in a team environment.

• Excellent organizational and time-management skills.

• Commitment to maintaining confidentiality and handling sensitive information professionally.

Benefits

• Competitive salary and performance-based incentives.

• Health insurance and other employee welfare benefits.

• Professional development opportunities and training in visa operations.

• Friendly and supportive work environment.

• Exposure to international immigration processes and global clientele.

Why Join Fresher Job

At Fresher Job, we believe in nurturing talent and providing a platform for career growth. You will have the opportunity to work with a passionate team, gain hands-on experience in the visa consulting industry, and develop skills that are highly valued globally. Your contribution directly impacts the success and satisfaction of our clients, making your role both meaningful and rewarding.

How to Apply

Interested candidates are requested to submit their resume and a brief cover letter highlighting relevant skills and experience to us with the subject line: “Visa Consultant Application – [Your Name]”. Shortlisted candidates will be contacted for interviews.