Job Summary

NexaVoice Global is a leading provider of customer experience solutions, dedicated to delivering exceptional service across multiple industries. We are looking for a passionate and customer-centric Voice Process Customer Support Agent to join our dynamic team. In this role, you will be the first point of contact for our clients, providing high-quality support through voice interactions, resolving queries, and ensuring customer satisfaction. If you are a great communicator, empathetic, and thrive in a fast-paced environment, this is an excellent opportunity to grow your career in customer service.

Key Responsibilities

• Handle incoming customer calls in a professional and courteous manner, providing solutions to queries and concerns.

• Resolve product, service, and account issues efficiently and accurately, ensuring customer satisfaction.

• Escalate complex issues to appropriate teams when required and follow up to ensure resolution.

• Maintain detailed records of customer interactions, issues, and resolutions in the CRM system.

• Achieve performance metrics such as average handle time, first call resolution, and customer satisfaction scores.

• Provide feedback on common issues and process improvements to enhance customer experience.

• Stay updated on product knowledge, policies, and procedures to support customer inquiries.

• Participate in training sessions and team meetings to continuously enhance service delivery.

Required Skills and Qualifications

• Excellent verbal communication skills with a clear and articulate voice.

• Strong listening skills and the ability to understand customer needs quickly.

• Problem-solving mindset with the ability to troubleshoot and provide solutions.

• Ability to remain calm and patient, even in challenging situations.

• Basic computer skills and familiarity with CRM tools and call center software.

• High school diploma or equivalent; a bachelor’s degree is a plus.

• Prior experience in customer service or voice support roles is preferred but not mandatory.

Experience

• 0–2 years of experience in customer service, voice process, or technical support roles.

• Freshers with strong communication skills and a learning mindset are encouraged to apply.

• Experience in handling high call volumes and meeting performance targets will be an advantage.

Working Hours

• Rotational shifts including day, evening, and night shifts to support global clients.

• Flexibility to work on weekends and public holidays as per business requirements.

• Work-from-home opportunities available depending on location and eligibility.

Knowledge, Skills, and Abilities

• Ability to adapt to changing procedures and technologies.

• Good time management and organizational skills.

• Multitasking capability while maintaining attention to detail.

• Empathy and patience to handle customer grievances with sensitivity.

• Team player with a positive attitude and willingness to learn.

Benefits

• Competitive salary and performance-based incentives.

• Health insurance and wellness programs.

• Paid training and certification opportunities.

• Work-from-home or hybrid working options based on role and location.

• Career growth prospects with regular internal promotions.

• Friendly and inclusive work environment promoting diversity and learning.

Why Join NexaVoice Global?

At NexaVoice Global, we believe that our employees are our greatest asset. By joining us, you become part of a team that values innovation, customer-first approach, and continuous development. We foster a culture where every voice is heard, and every contribution is appreciated. This is an opportunity to work with global clients, sharpen your communication skills, and grow in the customer service domain while enjoying work-life balance and career advancement.

How to Apply

Interested candidates are invited to submit their updated resume along with a cover letter highlighting relevant skills and experience. Please send your application to us with the subject line: Application for Voice Process Customer Support Agent.

We are excited to welcome driven individuals who are passionate about making a difference in customer experience. Apply today and take the first step toward a rewarding career with NexaVoice Global!