Job Summary

UrbanStay Hotels, a premier luxury hospitality brand in Mumbai, is seeking a polished and professional Front Desk Receptionist to be the first point of contact for our esteemed guests. This role demands exceptional interpersonal skills, attention to detail, and a commitment to delivering an unparalleled guest experience. The ideal candidate will embody the brand’s values, ensuring every guest interaction is warm, seamless, and memorable.

Key Responsibilities

• Welcome and assist guests with check-in and check-out procedures efficiently and courteously.

• Handle guest inquiries, complaints, and requests promptly, ensuring satisfaction at all times.

• Maintain accurate records of reservations, room assignments, and billing information.

• Coordinate with housekeeping, concierge, and other hotel departments to ensure smooth operations.

• Manage telephone calls, emails, and online queries professionally.

• Upsell hotel services, facilities, and promotions to enhance guest experience and revenue.

• Ensure the front desk area is organized, clean, and represents the hotel’s luxury standards.

• Maintain confidentiality of guest information and hotel records.

Required Skills and Qualifications

• High school diploma or equivalent; hospitality or hotel management education is a plus.

• Excellent communication skills in English; proficiency in Hindi and Marathi is advantageous.

• Strong interpersonal and customer service skills with a professional demeanor.

• Proficient in using hotel management software and MS Office applications.

• Ability to multitask and remain composed under pressure in a fast-paced environment.

Experience

• Minimum 1–2 years of experience as a front desk receptionist in a luxury hotel or hospitality setting preferred.

• Familiarity with standard check-in/check-out procedures and reservation systems is desirable.

Working Hours

• Full-time, rotational shifts including mornings, evenings, weekends, and holidays as per hotel requirements.

• Flexibility to work extended hours during peak seasons.

Knowledge, Skills, and Abilities

• Exceptional communication, problem-solving, and organizational skills.

• Ability to anticipate guest needs and deliver proactive service.

• Strong attention to detail and accuracy in managing bookings and payments.

• Professional appearance and demeanor, reflecting the luxury standards of the hotel.

• Team-oriented mindset with the ability to collaborate effectively across departments.

Benefits

• Competitive salary and performance-based incentives.

• Health and wellness benefits, including medical insurance.

• Staff discounts on hotel stays, dining, and services.

• Training and development opportunities for career growth in hospitality.

• Supportive and inclusive work environment in a luxury hotel setting.

Why Join UrbanStay Hotels

Joining UrbanStay Hotels means becoming part of a distinguished hospitality brand dedicated to delivering excellence. You will gain hands-on experience in a luxury hotel environment, enhance your professional skills, and be recognized for delivering world-class service. Our culture values teamwork, innovation, and career advancement.

How to Apply

Interested candidates are invited to walk in directly for an interview at UrbanStay Hotels, Mumbai.
Required Documents: Resume, passport-sized photograph, and relevant certificates.