Job Summary

Fresher Job is seeking enthusiastic and motivated individuals to join our UK-based customer service team for weekend shifts. This remote role offers flexibility and an excellent opportunity for those looking to gain experience in a professional customer service environment while balancing other commitments. The ideal candidate will provide exceptional support to our customers, ensuring their inquiries are resolved efficiently and effectively, while representing our brand with professionalism and care.

Key Responsibilities

• Handle customer inquiries via phone, email, and live chat in a courteous and timely manner.

• Resolve product or service issues by identifying the problem, researching solutions, and guiding customers effectively.

• Maintain accurate records of customer interactions, transactions, and feedback.

• Escalate complex issues to higher management or specialized departments when necessary.

• Provide feedback to management on recurring customer issues and opportunities to improve processes.

• Ensure compliance with company policies, procedures, and quality standards.

• Collaborate with team members to maintain a high standard of service during peak periods.

Required Skills and Qualifications

• Excellent verbal and written communication skills in English.

• Strong problem-solving and conflict-resolution abilities.

• Ability to work independently with minimal supervision in a remote setting.

• Basic computer literacy, including email, chat platforms, and Microsoft Office or Google Workspace tools.

• Professional, patient, and empathetic attitude toward customers.

Experience

• Previous experience in customer service or support roles is preferred but not mandatory.

• Freshers are encouraged to apply; full training will be provided to equip candidates for success in this role.

Working Hours

• Weekend shifts (Saturday and Sunday), with flexible timings to accommodate personal schedules.

• Part-time hours suitable for students, professionals, or individuals seeking supplementary income.

Knowledge, Skills, and Abilities

• Strong organizational and multitasking abilities to handle multiple inquiries efficiently.

• Good listening skills and attention to detail to understand and resolve customer issues.

• Ability to remain calm and professional under pressure.

• Familiarity with CRM systems or willingness to learn quickly.

Benefits

• Competitive hourly pay with weekend shift premiums.

• Fully remote role, eliminating commuting costs and offering work-life balance.

• Comprehensive training and ongoing support from experienced team members.

• Opportunity to develop valuable skills in customer service, communication, and problem-solving.

• Recognition programs and potential for growth within the company.

Why Join

Joining Fresher Job means becoming part of a dynamic and supportive team that values professionalism, learning, and career growth. This role is perfect for individuals seeking flexibility without compromising on professional development. Gain hands-on experience in customer service while contributing to the satisfaction and success of our UK-based customers.

How to Apply

Interested candidates are invited to submit their CV and a brief cover letter highlighting their interest and suitability for the role to us. Please include “Weekend Remote Customer Service – UK” in the subject line. Shortlisted candidates will be contacted for an online interview and training schedule.