Job Summary

Flipkart is seeking a dedicated and customer-focused Work From Home Customer Care Executive to join our support team. In this role, you will be the primary point of contact for customers, assisting them with order-related inquiries, product information, delivery updates, returns, refunds, and general support. The ideal candidate will possess strong communication skills, problem-solving abilities, and a commitment to ensuring a smooth and satisfying customer experience. This is an excellent opportunity to build a long-term career with India’s leading e-commerce platform while enjoying the flexibility of remote work.

Key Responsibilities

• Handle inbound and outbound customer calls, emails, or chat queries regarding Flipkart orders, products, and services.

• Provide clear, accurate, and timely information to customers while maintaining a professional and friendly tone.

• Assist customers with issues related to order tracking, cancellations, returns, and refunds.

• Escalate complex or unresolved concerns to senior support staff or specialized departments.

• Maintain proper documentation of customer interactions within the CRM system.

• Meet daily, weekly, and monthly performance targets, including quality, productivity, and customer satisfaction metrics.

• Follow standard operating procedures and comply with internal guidelines to ensure high service quality.

• Work collaboratively with team members to improve processes and enhance the overall customer experience.

Required Skills and Qualifications

• Excellent verbal and written communication skills in English and Hindi; additional regional languages are a plus.

• Strong interpersonal skills with the ability to handle customer emotions and complaints patiently.

• Basic computer literacy, including knowledge of typing, emailing, CRM tools, and internet browsing.

• Ability to multitask while maintaining attention to detail.

• Problem-solving skills with a customer-first mindset.

• Ability to learn quickly and adapt to new processes or tools.

Experience

• 0–2 years of experience in customer service, BPO, or call center roles (freshers are welcome).

• Prior experience in e-commerce support or voice/non-voice customer handling will be an advantage.

Working Hours

• Full-time role with 8–9 hour shifts, including rotational weekly offs.

• Ability to work in flexible or rotational shifts (morning, afternoon, or evening).

• Remote work setup must meet basic technical requirements (stable internet connection, quiet workspace, laptop/desktop).

Knowledge, Skills, and Abilities

• Knowledge of basic customer service etiquette and communication techniques.

• Ability to work independently with minimal supervision while staying aligned with team goals.

• Strong organizational and time management skills.

• Ability to remain calm under pressure and respond professionally to difficult situations.

• Quick learner with the ability to retain product and process knowledge.

Benefits

• Work-from-home flexibility with a comfortable work-life balance.

• Competitive salary package with incentives based on performance.

• Opportunities for career growth within Flipkart’s customer service and operations teams.

• Training and skill development programs to enhance professional capabilities.

• Supportive and collaborative virtual work environment.

Why Join Flipkart?

Flipkart is one of India’s largest and most trusted e-commerce organizations, known for its innovation, customer-first approach, and inclusive workplace culture. Joining our team means being part of a forward-thinking company that values talent, dedication, and growth. You will have the opportunity to build a strong career in customer service while enjoying stability, learning opportunities, and a positive work environment.

How to Apply

Interested candidates can submit their updated resume through the official Flipkart careers page or the designated recruitment portal. Shortlisted applicants will be contacted for an online assessment and virtual interview. Ensure your contact details and email address are accurate for smooth communication during the hiring process.