Job Summary

Hospital Jobs is seeking a dedicated and detail-oriented Work From Home Customer Support Associate to join our team during the night shift. In this role, you will provide exceptional support to patients, caregivers, and healthcare professionals by addressing inquiries, resolving issues, and ensuring a seamless service experience. This is a fully remote opportunity, ideal for individuals who are comfortable working independently, possess excellent communication skills, and are eager to contribute to improving healthcare services.

Key Responsibilities

• Respond to customer queries via chat, email, and phone in a professional and timely manner.

• Provide accurate information about healthcare services, appointments, billing, and insurance coverage.

• Troubleshoot and resolve patient concerns while ensuring compliance with company policies.

• Document all interactions in the system with clarity and accuracy.

• Collaborate with cross-functional teams to escalate complex cases when necessary.

• Maintain service quality by adhering to performance metrics such as response time, resolution rate, and customer satisfaction.

• Work effectively during night shifts to provide uninterrupted support to customers.

Required Skills and Qualifications

• Strong verbal and written communication skills in English.

• Basic computer proficiency and ability to learn new software quickly.

• Excellent problem-solving abilities with a customer-first mindset.

• Strong organizational and time management skills.

• Ability to remain calm and empathetic under pressure.

• High-speed internet connection and a quiet, dedicated workspace at home.

Experience

• Entry-level applicants are welcome; prior customer service or call center experience in healthcare, insurance, or related sectors is an advantage.

• Experience with CRM tools, helpdesk systems, or live chat platforms will be a plus.

Working Hours

• Night shift role: typically 10:00 PM – 6:00 AM IST (with some flexibility depending on business needs).

• Full-time position with scheduled weekly offs.

Knowledge, Skills, and Abilities

• Understanding of healthcare service processes (preferred but not mandatory).

• Ability to multitask and manage high volumes of queries effectively.

• Strong interpersonal skills to build trust with patients and colleagues remotely.

• Attention to detail and accuracy in handling sensitive patient information.

Benefits

• Competitive salary package with performance-based incentives.

• Work-from-home flexibility with no commute.

• Paid training and ongoing learning opportunities.

• Health insurance and wellness programs (as per company policy).

• Career growth opportunities in healthcare support services.

Why Join

At Hospital Jobs, you will be part of a team that makes a meaningful impact every day by improving access to healthcare support. We value diversity, encourage professional growth, and provide a supportive work environment where your contributions are recognized and rewarded. This is more than a job – it’s an opportunity to help patients and families when they need it most.

How to Apply

Interested candidates should submit their updated resume along with a brief cover letter highlighting relevant skills and availability for night shift work. Applications can be sent through the Hospital Jobs career portal or via the email listed in the job posting.