Job Summary

MNC JOBS INFO is seeking highly motivated and customer-focused Email Support Associates to join our remote support team. This position is ideal for individuals who excel in written communication, enjoy problem-solving, and can provide timely, accurate, and professional responses to customer inquiries via email. You will play a key role in ensuring customer satisfaction, brand loyalty, and smooth customer experience.

Key Responsibilities

• Respond to customer queries via email in a clear, concise, and professional manner.

• Resolve product or service-related issues by identifying root causes and providing accurate solutions.

• Document customer interactions and update internal systems with relevant information.

• Follow communication procedures, guidelines, and policies consistently.

• Collaborate with internal departments when necessary to resolve complex cases.

• Maintain response time targets and service quality standards.

• Escalate critical or unresolved issues to senior support staff.

• Proactively identify patterns in queries and suggest improvements to processes.

Required Skills and Qualifications

• Excellent written communication skills in English.

• Ability to handle multiple email conversations simultaneously.

• Strong attention to detail and customer-centric mindset.

• Good typing speed and proficiency in using computers.

• Basic understanding of customer service practices and tools.

• Ability to work independently and remain productive in a remote environment.

• Problem-solving attitude with a calm and empathetic approach.

Experience

• No prior experience required — freshers and entry-level candidates are encouraged to apply.

• Experience in customer support or email handling will be an advantage but is not mandatory.

Working Hours

• Fully remote – Work from Home

• Flexible schedule options (Full-time / Part-time)

• Rotational shift availability may be required based on business needs.

Knowledge, Skills, and Abilities

• Familiarity with online communication tools and CRM platforms (preferred, not required)

• Ability to work in a fast-paced environment

• Self-discipline, time management, and ability to meet deadlines

• Strong interpersonal and analytical skills

• Basic MS Office / Google Workspace knowledge

Benefits

• 100% Remote position – work from anywhere

• Competitive salary and performance-based incentives

• Paid training provided

• Growth and internal career advancement opportunities

• Supportive virtual work culture

• Health and wellness programs (based on company policy)

Why Join MNC JOBS INFO?

• Immediate hiring with quick onboarding

• Work for a reputable platform providing global job opportunities

• Ideal for fresh graduates, remote job seekers, and career restarters

• Stable and supportive environment with professional development

• Be part of a team that values communication, inclusion, and growth

How to Apply

Interested candidates can apply by:

1. Submitting an updated resume

2. Providing a valid email ID and phone number for further communication

3. Completing a short email writing assessment (if shortlisted)

Apply now and start your remote career with MNC JOBS INFO!