Job Summary

MNC JOBS INFO is seeking dedicated and detail-oriented Feedback Collection Agents to join our remote team. As a Feedback Collection Agent, you will play a vital role in gathering customer insights and feedback to help our clients enhance their products, services, and overall customer experience. This fully remote position provides the flexibility to work from home while contributing meaningfully to data-driven decision-making processes.

Key Responsibilities

• Conduct surveys, interviews, and feedback sessions with customers via phone, email, or online platforms.

• Accurately record and report customer feedback, concerns, and suggestions.

• Collaborate with team members to identify trends and patterns in feedback.

• Ensure confidentiality and integrity of all customer information.

• Meet daily and weekly feedback collection targets and quality standards.

• Provide insights to support the development and improvement of client products and services.

Required Skills and Qualifications

• Excellent verbal and written communication skills in English.

• Strong attention to detail and ability to maintain accurate records.

• Basic computer proficiency, including familiarity with MS Office and online survey tools.

• Ability to follow structured guidelines and procedures.

• Strong organizational and time-management skills.

Experience

• No prior professional experience required; entry-level candidates are welcome.

• Experience in customer service, telecalling, or survey-based roles is a plus but not mandatory.

Working Hours

• Flexible work-from-home schedule.

• Part-time or full-time shifts available depending on candidate availability.

• Occasional weekend shifts may be required based on client needs.

Knowledge, Skills, and Abilities

• Strong interpersonal and customer engagement skills.

• Ability to handle feedback professionally and tactfully.

• Comfortable working independently in a remote environment.

• Basic analytical skills to identify and report trends in collected data.

Benefits

• Work from the comfort of your home.

• Flexible working hours to suit your lifestyle.

• Competitive compensation with performance-based incentives.

• Training and development opportunities to enhance professional growth.

• Opportunity to work with a global clientele and expand professional skills.

Why Join MNC JOBS INFO

Joining MNC JOBS INFO as a Feedback Collection Agent offers a unique opportunity to grow professionally in a supportive remote work environment. You will contribute to meaningful projects, gain experience in customer insights, and become part of a company that values employee development, flexibility, and innovation.

How to Apply

Interested candidates are invited to submit their resume and a brief cover letter highlighting their interest in the role via our official application portal or email us. Shortlisted candidates will be contacted for a virtual interview.