Job Summary

InfoTech Solutions is seeking a dedicated and tech-savvy Worldwide Remote Support Specialist to join our global customer service team. This fully remote role allows you to work from any location while providing world-class support to customers across different time zones. You will be responsible for addressing client inquiries, troubleshooting technical issues, and ensuring timely and accurate solutions. This is an excellent opportunity for individuals who are passionate about customer service, communication, and remote work environments.

Key Responsibilities

• Provide remote support via email, chat, and phone to customers around the globe.

• Diagnose and resolve software, account, or product-related issues efficiently.

• Document interactions and maintain accurate customer records in support systems.

• Collaborate with internal teams to escalate and resolve complex issues.

• Ensure customer satisfaction by delivering responsive and clear communication.

• Guide users through problem-solving steps and system navigation.

• Follow established processes and contribute to continuous improvement of support workflows.

• Maintain a high level of professionalism and empathy with all customer interactions.

Required Skills & Qualifications

• Excellent verbal and written communication skills in English.

• Strong technical aptitude and ability to learn new software and tools quickly.

• Ability to multitask and handle multiple support tickets simultaneously.

• Customer-focused approach with strong problem-solving skills.

• Proficiency in using remote support tools, CRM systems, and help desk platforms.

• Reliable internet connection and suitable remote working environment.

Experience

• 1–3 years of experience in customer support, technical support, or IT helpdesk (preferred but not mandatory).

• Experience working remotely or across global teams is an advantage.

• Freshers with strong communication and computer skills are encouraged to apply.

Working Hours

• Flexible remote working arrangement.

• Must be willing to work in rotating shifts, including weekends or holidays, based on global support needs.

• Schedules may align with international time zones (US, EU, APAC).

Knowledge, Skills and Abilities

• Strong interpersonal and active listening skills.

• Ability to adapt to changing systems and processes.

• High level of patience and emotional intelligence.

• Organized and detail-oriented, with time-management skills.

• Ability to work independently and within a virtual team structure.

• Comfortable learning via digital training and self-guided resources.

Benefits

• Fully remote role – work from any location worldwide.

• Competitive compensation package.

• Paid training and ongoing professional development.

• Growth opportunities within a fast-growing global company.

• Supportive, inclusive, and multicultural work environment.

• Work-life balance with flexible scheduling.

Why Join InfoTech Solutions?

At InfoTech Solutions, we believe in empowering people with technology and connecting the world through exceptional support experiences. By joining us, you become part of a dynamic global workforce that values learning, innovation, and personal growth. Whether you’re building your career or expanding your skills, this is the perfect place to thrive while working remotely.

How to Apply

Interested candidates may submit their CV along with a brief cover letter outlining their experience and availability. Applications must be submitted through our online career portal or via email as instructed in the job posting. Shortlisted applicants will be contacted for an online interview and skill assessment