Job Summary
RapidTalk Support is seeking a dedicated and customer-focused Chat and Voice Support Assistant to join our dynamic team. This role involves handling both chat and voice interactions with customers, ensuring a seamless and positive service experience. The ideal candidate will possess excellent communication skills, a problem-solving mindset, and the ability to manage multiple customer queries efficiently in a fast-paced environment.
Key Responsibilities
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Respond promptly and professionally to customer inquiries via chat and voice channels.
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Resolve customer issues, complaints, and queries with accuracy and efficiency.
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Provide product and service information to customers clearly and effectively.
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Maintain high levels of customer satisfaction by delivering exceptional service.
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Document customer interactions and update records in the CRM system.
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Escalate complex issues to the appropriate departments when necessary.
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Meet or exceed performance metrics such as response time, resolution rate, and customer satisfaction scores.
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Stay updated on company products, services, and policies.
Required Skills and Qualifications
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Excellent verbal and written communication skills in English.
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Strong interpersonal skills with a customer-first attitude.
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Basic computer proficiency and familiarity with customer support tools.
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Ability to multitask and manage time effectively.
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Problem-solving skills with attention to detail.
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Minimum educational qualification: High School Diploma or equivalent (Bachelor’s degree preferred).
Experience
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0–2 years of experience in customer service, BPO, or support roles preferred.
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Freshers with strong communication skills are encouraged to apply.
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Experience in handling both chat and voice processes will be an added advantage.
Working Hours
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Flexible shift timings, including rotational shifts.
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5 working days per week with 2 rotational days off.
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Ability to work in night shifts or weekends based on business requirements.
Knowledge, Skills, and Abilities
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Strong listening and comprehension skills.
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Ability to remain calm and professional under pressure.
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Adaptability to new tools, technologies, and processes.
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Team-oriented mindset with the ability to work independently.
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Basic troubleshooting and analytical abilities.
Benefits
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Competitive salary with performance-based incentives.
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Paid training and skill development programs.
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Health insurance and wellness benefits.
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Work-from-home or hybrid opportunities (based on role requirements).
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Career growth and internal advancement opportunities.
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Employee engagement activities and recognition programs.
Why Join RapidTalk Support
At RapidTalk Support, we value our employees as much as our customers. You will be part of a supportive and inclusive work environment where your contributions are recognized and rewarded. We provide opportunities for continuous learning, career advancement, and professional development, making it an ideal place to build a long-term career in customer support.
How to Apply
Interested candidates can apply by submitting their updated resume through the company’s official careers portal or by emailing their application to the HR department. Shortlisted candidates will be contacted for further assessment and interview rounds.