Job Summary
Stellar Connect is seeking a dedicated and customer-focused Customer Service Representative (BPO) to join our dynamic team. In this role, you will be the first point of contact for customers, delivering exceptional support and ensuring a positive customer experience. You will handle inbound and outbound interactions, resolve queries efficiently, and uphold the company’s commitment to service excellence.
Key Responsibilities
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Handle customer inquiries via phone, email, and chat in a professional and timely manner
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Resolve customer issues, complaints, and requests with accuracy and empathy
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Maintain detailed records of customer interactions in CRM systems
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Follow company guidelines, scripts, and quality standards
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Escalate complex issues to the appropriate departments when necessary
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Meet performance targets including response time, resolution rate, and customer satisfaction
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Stay updated on product knowledge, policies, and procedures
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Contribute to team goals and continuous improvement initiatives
Required Skills and Qualifications
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Excellent verbal and written communication skills in English
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Strong interpersonal and problem-solving abilities
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Basic computer proficiency and familiarity with CRM tools
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Ability to multitask and manage time effectively
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Customer-first mindset with a positive attitude
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Minimum educational qualification: High School Diploma or equivalent (Graduation preferred)
Experience
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Freshers are welcome to apply
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0–2 years of experience in customer service, BPO, or call center roles is an advantage
Working Hours
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Flexible shifts including rotational day/night shifts
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5-day work week with rotational offs
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Work-from-office or hybrid options depending on business requirements
Knowledge, Skills, and Abilities
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Strong listening and comprehension skills
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Ability to handle high call volumes with professionalism
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Adaptability to changing processes and environments
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Attention to detail and accuracy in documentation
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Team collaboration and willingness to learn
Benefits
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Competitive salary package with performance incentives
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Paid training and onboarding support
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Health insurance and wellness programs
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Career growth and internal promotion opportunities
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Employee engagement activities and recognition programs
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Transport facilities (for night shifts where applicable)
Why Join Stellar Connect?
At Stellar Connect, we believe in empowering our employees and fostering a supportive work environment. You will gain valuable industry experience, enhance your communication skills, and build a strong career foundation in the BPO sector. Our inclusive culture, learning opportunities, and growth-oriented approach make us an employer of choice.
How to Apply
Interested candidates can apply by submitting their updated resume through the company’s official career portal or via email to the HR team. Shortlisted candidates will be contacted for further assessment and interview rounds.