Job Summary
Amazon India is seeking a dedicated and customer-focused Evening Shift Customer Support Associate to join its dynamic support team. In this role, you will be the first point of contact for customers, ensuring a seamless and positive experience by addressing inquiries, resolving issues, and providing accurate information. This position is ideal for individuals who thrive in fast-paced environments and are passionate about delivering exceptional service during evening hours.
Key Responsibilities
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Handle inbound and outbound customer interactions via phone, email, and chat.
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Resolve customer queries related to orders, payments, deliveries, returns, and account management.
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Maintain a high level of professionalism and empathy in all customer interactions.
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Accurately document customer issues and resolutions in internal systems.
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Collaborate with internal teams to escalate and resolve complex concerns.
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Meet performance metrics including response time, resolution rate, and customer satisfaction scores.
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Stay updated with company policies, products, and service updates.
Required Skills and Qualifications
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Excellent verbal and written communication skills in English (additional languages are a plus).
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Strong problem-solving abilities and attention to detail.
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Basic computer proficiency and familiarity with customer service tools.
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Ability to multitask and manage time effectively.
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Customer-centric mindset with a positive attitude.
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Minimum educational qualification: High School Diploma or equivalent (Graduates preferred).
Experience
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Freshers are welcome to apply.
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Prior experience in customer service, call center, or support roles is an advantage but not mandatory.
Working Hours
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Evening shift (typically between 4:00 PM to 12:00 AM, may vary based on business needs).
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Rotational weekly offs.
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Flexibility to work weekends and holidays if required.
Knowledge, Skills, and Abilities
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Strong interpersonal skills and the ability to handle challenging situations calmly.
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Ability to quickly learn and adapt to new systems and processes.
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High level of patience and active listening skills.
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Ability to work independently as well as in a team environment.
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Commitment to maintaining confidentiality and data security.
Benefits
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Competitive salary package with performance-based incentives.
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Health insurance and wellness benefits.
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Paid time off and holiday benefits.
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Training and development programs to enhance career growth.
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Work-from-home or hybrid opportunities (based on role availability).
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Employee discounts and perks.
Why Join
Joining Amazon India means becoming part of a globally recognized organization that values innovation, diversity, and customer obsession. You will gain exposure to world-class processes, continuous learning opportunities, and a supportive work environment that encourages growth and career advancement.
How to Apply
Interested candidates can apply through the official Amazon careers portal or submit their updated resume via the company’s recruitment platform. Shortlisted candidates will be contacted for further assessment and interview rounds.