Job Summary
Grevitywings Technologies is seeking a motivated, detail-oriented, and customer-focused Evening Shift UK Survey Representative to join our growing team. In this role, you will be responsible for conducting professional outbound and inbound survey interactions with customers and business participants across the United Kingdom market. You will collect valuable market insights, customer feedback, and research data that help organizations improve products, services, and customer experiences.
This opportunity is ideal for individuals who possess excellent communication skills, enjoy interacting with people, and can work effectively during evening shifts aligned with UK business hours.
Key Responsibilities
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Conduct outbound survey calls and follow-up communications with UK-based customers, clients, and business participants.
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Introduce survey objectives clearly and professionally while maintaining a positive customer experience.
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Record customer responses accurately within internal CRM systems and survey platforms.
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Ensure all collected information meets quality standards and compliance requirements.
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Meet daily, weekly, and monthly survey completion targets.
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Build rapport with respondents to encourage participation and honest feedback.
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Handle objections professionally and maintain engagement during conversations.
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Escalate technical issues, customer concerns, or unusual feedback patterns to supervisors.
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Maintain confidentiality and security of customer information.
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Collaborate with team leaders and quality analysts to improve survey performance.
Required Skills and Qualifications
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Bachelor’s degree, diploma, or equivalent educational qualification preferred.
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Strong verbal and written English communication skills.
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Ability to communicate confidently with international customers.
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Basic computer literacy and familiarity with data entry tools.
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Strong listening, questioning, and interpersonal skills.
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Ability to work independently while also contributing to team goals.
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Good time management and organizational skills.
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Professional phone etiquette and customer service mindset.
Experience
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0–3 years of experience in customer service, telecalling, BPO, market research, lead generation, or survey operations preferred.
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Freshers with excellent communication skills are encouraged to apply.
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Prior experience handling UK, US, or international processes will be considered an advantage.
Working Hours
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Evening shift aligned with UK business operations.
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Typical shift timing: 1:30 PM to 10:30 PM IST (may vary based on project requirements).
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Five or six working days per week depending on business needs.
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Weekend rotational schedules may apply.
Knowledge, Skills and Abilities
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Understanding of customer engagement techniques.
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Ability to gather information accurately through structured conversations.
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Strong attention to detail and documentation accuracy.
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Ability to perform under target-driven environments.
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Comfortable using CRM systems, spreadsheets, and online communication platforms.
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Ability to adapt to changing project requirements and survey scripts.
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Problem-solving mindset with strong professional ethics.
Benefits
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Competitive salary package with performance incentives.
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Evening shift allowance where applicable.
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Career development and internal promotion opportunities.
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Professional communication and process training.
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Supportive team environment and leadership guidance.
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Paid leave and holiday benefits as per company policy.
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Employee recognition and reward programs.
Why Join Grevitywings Technologies?
At Grevitywings Technologies, we believe in creating opportunities for talented individuals to grow in an international business environment. You will gain valuable exposure to global customer interactions, enhance your communication skills, and build a rewarding career in market research and customer engagement. Our culture promotes learning, innovation, teamwork, and long-term professional success.
How to Apply
Interested candidates can submit their updated resume along with a brief cover letter highlighting relevant communication, customer service, or survey experience. Shortlisted candidates will be contacted for an initial screening interview followed by communication and process assessments.