Job Summary
Fresher Jobs Hub is seeking a professional, customer-focused, and detail-oriented Hotel Receptionist to join our hospitality team in Singapore. As the first point of contact for guests, you will play a crucial role in creating a welcoming atmosphere and delivering exceptional service. This role is ideal for individuals passionate about the hospitality and tourism industry, with a strong commitment to guest satisfaction and operational excellence.
Key Responsibilities
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Greet and welcome guests in a friendly and professional manner upon arrival.
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Manage check-in and check-out procedures efficiently.
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Handle reservations, cancellations, and room assignments using hotel management systems.
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Respond promptly to guest inquiries, requests, and complaints.
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Coordinate with housekeeping and maintenance teams to ensure room readiness.
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Maintain accurate records of guest information and billing details.
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Process payments, invoices, and maintain cash handling procedures.
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Provide information about hotel services, local attractions, and transportation.
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Ensure compliance with company policies and hospitality standards.
Required Skills and Qualifications
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High school diploma or equivalent; a degree in Hospitality or Tourism is preferred.
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Excellent verbal and written communication skills in English (additional languages are a plus).
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Strong interpersonal and customer service skills.
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Basic computer proficiency and familiarity with hotel management software.
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Professional appearance and positive attitude.
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Ability to multitask and work under pressure in a fast-paced environment.
Experience
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Freshers are welcome to apply.
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Prior experience in hospitality, front desk operations, or customer service is an advantage but not mandatory.
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Internship or training experience in hotels or tourism-related roles will be beneficial.
Working Hours
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Flexible shifts, including day, evening, night, weekends, and public holidays.
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Typically 8–9 hours per shift based on hotel operations.
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Rotational schedule as per management requirements.
Knowledge, Skills, and Abilities
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Strong organizational and time management skills.
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Ability to remain calm and professional in challenging situations.
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Attention to detail and problem-solving capabilities.
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Knowledge of hospitality industry standards and guest service practices.
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Ability to work independently and as part of a team.
Benefits
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Competitive salary package with performance incentives.
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Accommodation or housing allowance (if applicable).
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Meals during shifts.
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Health insurance and other statutory benefits.
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Opportunities for career growth and professional development.
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Exposure to international hospitality standards.
Why Join
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Work in one of the world’s leading tourism destinations.
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Gain valuable international hospitality experience.
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Be part of a dynamic and diverse team environment.
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Opportunities for continuous learning and career advancement.
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Enhance your professional skills in a globally recognized industry.
How to Apply
Interested candidates can apply by submitting their updated resume along with a recent photograph. Shortlisted applicants will be contacted for an interview. Ensure your application highlights your communication skills, customer service experience, and interest in the hospitality industry.