Job Summary
OneTech Associates is seeking a highly motivated and experienced HR Service Delivery Associate Manager to oversee and optimize HR operations and service delivery processes. This role is responsible for ensuring efficient, accurate, and employee-centric HR services across the organization. The ideal candidate will act as a bridge between HR strategy and execution, driving process improvements, managing HR service teams, and ensuring compliance with organizational policies and employment regulations.
Key Responsibilities
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Manage end-to-end HR service delivery operations, including onboarding, employee lifecycle management, payroll coordination, and offboarding.
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Lead and mentor a team of HR service delivery professionals to ensure high performance and service excellence.
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Develop and implement standardized HR processes, policies, and service-level agreements (SLAs).
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Monitor HR service metrics, analyze trends, and recommend continuous improvement initiatives.
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Ensure compliance with labor laws, company policies, and data privacy standards.
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Collaborate with internal stakeholders such as Talent Acquisition, Payroll, and HR Business Partners to streamline workflows.
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Handle escalations and resolve complex employee queries in a timely and professional manner.
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Support digital transformation initiatives, including HRIS implementation and automation projects.
Required Skills and Qualifications
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Bachelor’s or Master’s degree in Human Resources, Business Administration, or a related field.
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Strong understanding of HR operations and service delivery models.
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Excellent leadership, communication, and interpersonal skills.
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Proficiency in HR systems (HRIS), MS Office, and data analytics tools.
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Strong problem-solving ability with attention to detail.
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Ability to manage multiple priorities in a fast-paced environment.
Experience
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Minimum 5–8 years of experience in HR operations or HR service delivery.
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At least 2–3 years in a managerial or team leadership role.
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Experience working in shared services or global HR environments is preferred.
Working Hours
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Full-time role with standard business hours.
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Flexibility to work in shifts depending on global HR support requirements.
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Hybrid or remote work options may be available based on business needs.
Knowledge, Skills, and Abilities
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In-depth knowledge of HR processes, compliance, and employee lifecycle management.
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Strong analytical and reporting skills for data-driven decision-making.
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Ability to lead change management initiatives effectively.
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High level of confidentiality and professionalism.
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Strong stakeholder management and collaboration skills.
Benefits
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Competitive salary package with performance-based incentives.
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Health insurance and wellness programs.
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Paid time off, including vacation and sick leave.
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Opportunities for career growth and professional development.
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Flexible work arrangements and supportive work environment.
Why Join OneTech Associates?
At OneTech Associates, we believe in empowering our employees and fostering a culture of innovation and collaboration. You will have the opportunity to work in a dynamic environment where your contributions directly impact organizational success. We are committed to continuous learning, diversity, and creating a workplace where everyone thrives.
How to Apply
Interested candidates can apply by submitting their updated resume along with a cover letter detailing their experience and suitability for the role. Shortlisted candidates will be contacted for further assessment and interviews.