Job Summary
OceanGlide Cruises is seeking a highly organized and technically skilled IT Support Assistant – Cruise Staff Application Portal Helpdesk to support applicants, recruiters, and internal teams using our digital recruitment and crew application platforms. The ideal candidate will serve as the first point of contact for technical assistance related to online job applications, candidate account access, document uploads, system navigation, and portal troubleshooting.
This role requires excellent communication skills, technical problem-solving ability, and a service-oriented mindset to ensure a seamless candidate experience throughout the recruitment process. The IT Support Assistant will play an essential role in maintaining operational efficiency and delivering exceptional digital support to future cruise professionals worldwide.
Key Responsibilities
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Provide first-level technical support to applicants using the cruise staff application portal.
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Assist users with account registration, password resets, login issues, and profile updates.
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Troubleshoot technical problems related to document uploads, application submissions, and portal errors.
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Monitor support tickets, emails, and live chat requests, ensuring timely resolution.
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Escalate complex technical issues to senior IT personnel or software vendors when necessary.
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Guide applicants through portal navigation and system requirements.
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Perform routine system testing to identify bugs, errors, or user-experience issues.
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Maintain accurate records of technical incidents, support requests, and resolutions.
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Collaborate with recruitment, HR, and compliance teams to ensure smooth application processing.
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Assist in preparing user guides, FAQs, and technical documentation for applicants.
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Monitor system performance and report recurring technical issues for process improvement.
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Support software updates, portal enhancements, and system maintenance activities.
Required Skills and Qualifications
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Bachelor’s degree or diploma in Information Technology, Computer Science, Systems Administration, or a related field.
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Strong understanding of web-based applications, online portals, and ticketing systems.
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Proficiency in Microsoft Office applications and common helpdesk software.
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Basic understanding of databases, browsers, operating systems, and network troubleshooting.
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Excellent verbal and written English communication skills.
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Ability to explain technical solutions in a simple and user-friendly manner.
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Strong customer support and service orientation.
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High attention to detail and strong organizational abilities.
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Ability to work effectively in a fast-paced, multicultural environment.
Experience
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1–3 years of experience in IT support, technical helpdesk, customer technical support, or system administration.
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Experience supporting recruitment systems, HR platforms, or application portals is highly preferred.
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Previous experience in hospitality, travel, recruitment, or maritime industries will be considered an advantage.
Working Hours
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Full-time position.
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5 to 6 working days per week depending on operational requirements.
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Rotational shifts may be required to support international applicants across multiple time zones.
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Weekend or holiday support may occasionally be necessary during peak recruitment periods.
Knowledge, Skills, and Abilities
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Knowledge of helpdesk procedures and incident management processes.
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Ability to diagnose and resolve technical issues quickly and efficiently.
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Strong analytical and problem-solving capabilities.
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Ability to prioritize multiple support requests while maintaining service quality.
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Understanding of data privacy, cybersecurity awareness, and secure document handling.
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Ability to maintain professionalism when handling frustrated or non-technical users.
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Strong teamwork and collaboration skills.
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Ability to learn new systems and technologies quickly.
Benefits
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Competitive salary package.
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Performance-based incentives and annual appraisals.
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Professional IT training and career development opportunities.
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International cruise industry exposure.
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Paid annual leave and public holiday benefits.
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Health and wellness support programs.
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Employee recognition and reward programs.
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Opportunity to work with global recruitment and maritime professionals.
Why Join OceanGlide Cruises?
At OceanGlide Cruises, technology plays a vital role in connecting talented professionals with life-changing cruise career opportunities. By joining our team, you will become part of an innovative organization that values excellence, digital transformation, teamwork, and career growth. Your expertise will directly impact the success of candidates beginning their international careers at sea.
How to Apply
Interested candidates should submit the following:
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Updated resume/CV
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Cover letter highlighting relevant IT support experience
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Educational certificates
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Technical certifications (if applicable)
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Professional references
Qualified applicants will be contacted for technical assessment, system support evaluation, and final interview stages.