Job Summary
Target Corporation is seeking a dynamic and customer-focused Onsite Customer Service Lead to join our Retail Headquarters team. This role is responsible for overseeing daily customer service operations, ensuring exceptional service delivery, and leading a team of customer service representatives. The ideal candidate will be passionate about customer satisfaction, operational excellence, and team development while aligning with Target’s commitment to quality and innovation.
Key Responsibilities
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Lead, mentor, and supervise a team of customer service associates to deliver outstanding customer experiences.
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Monitor and improve customer service processes, ensuring efficiency and consistency.
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Handle escalated customer concerns and provide timely, effective resolutions.
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Collaborate with cross-functional teams including sales, operations, and logistics to enhance service delivery.
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Analyze customer feedback, identify trends, and implement improvement strategies.
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Ensure compliance with company policies, service standards, and performance metrics.
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Conduct regular team meetings, training sessions, and performance evaluations.
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Maintain accurate records of customer interactions and service performance reports.
Required Skills and Qualifications
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Bachelor’s degree in Business Administration, Management, or a related field.
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Strong leadership and team management abilities.
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Excellent communication and interpersonal skills.
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Problem-solving mindset with a proactive approach to customer issues.
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Ability to manage multiple priorities in a fast-paced retail environment.
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Proficiency in customer service software and Microsoft Office tools.
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Strong organizational and decision-making skills.
Experience
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Minimum of 3–5 years of experience in customer service or retail operations.
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At least 1–2 years in a supervisory or leadership role preferred.
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Experience in handling customer escalations and process improvement initiatives.
Working Hours
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Full-time, onsite position at Retail Headquarters.
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Standard business hours with flexibility to work evenings, weekends, or holidays as needed.
Knowledge, Skills, and Abilities
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In-depth understanding of customer service principles and best practices.
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Ability to motivate and inspire team members to achieve performance goals.
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Strong analytical skills to interpret customer data and service metrics.
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Adaptability to changing business needs and customer expectations.
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High level of professionalism and commitment to service excellence.
Benefits
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Competitive salary and performance-based incentives.
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Comprehensive health, dental, and vision insurance.
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Retirement savings plan with company contribution.
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Paid time off, holidays, and employee wellness programs.
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Career development and training opportunities.
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Employee discounts and exclusive retail benefits.
Why Join
At Target Corporation, you’ll be part of a collaborative and innovative environment where customer satisfaction is at the heart of everything we do. We value diversity, encourage growth, and provide opportunities for career advancement. Joining our team means contributing to a company that prioritizes both employee well-being and exceptional customer experiences.
How to Apply
Interested candidates are encouraged to apply by submitting their updated resume and a cover letter through the official Target Corporation careers portal. Shortlisted candidates will be contacted for further assessment and interviews.