Job Summary
Synergy Consultant is seeking a motivated and results-driven Part-Time Collection Telecaller to join our dynamic team. The ideal candidate will be responsible for managing outbound and inbound calls to customers regarding outstanding payments, maintaining positive relationships while ensuring timely collections. This role requires excellent communication skills, a professional approach, and the ability to handle sensitive financial discussions with tact and confidence.
Key Responsibilities
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Make outbound calls to customers to remind and follow up on pending payments.
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Handle inbound queries related to billing and payment issues.
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Maintain accurate records of customer interactions and payment commitments.
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Negotiate payment plans and settlements in line with company policies.
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Ensure compliance with legal and ethical standards during collection processes.
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Escalate complex cases or disputes to the appropriate departments.
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Achieve daily, weekly, and monthly collection targets.
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Provide feedback to management regarding recurring customer issues.
Required Skills and Qualifications
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Strong verbal communication and interpersonal skills.
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Basic understanding of financial and collection processes.
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Ability to handle rejection and maintain professionalism under pressure.
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Good listening skills with a customer-centric approach.
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Basic computer knowledge and familiarity with MS Office tools.
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Fluency in English; knowledge of regional languages is an added advantage.
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High level of integrity and confidentiality.
Experience
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Freshers are welcome to apply.
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Prior experience in telecalling, customer service, or collections is preferred but not mandatory.
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Experience in handling financial or banking-related processes will be an added advantage.
Working Hours
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Part-time role with flexible shifts.
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Typically 4–6 hours per day.
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Weekend availability may be required based on business needs.
Knowledge, Skills, and Abilities
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Ability to negotiate and persuade effectively.
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Strong problem-solving and conflict-resolution skills.
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Time management and organizational abilities.
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Capability to work independently and meet deadlines.
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Adaptability to changing targets and work environments.
Benefits
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Competitive hourly pay with performance-based incentives.
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Flexible working hours to support work-life balance.
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Opportunity to gain experience in financial services and collections.
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Training and skill development programs.
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Supportive and growth-oriented work environment.
Why Join Synergy Consultant
At Synergy Consultant, we value dedication, professionalism, and growth. Joining our team offers you the chance to develop key communication and negotiation skills while working in a flexible and supportive environment. We are committed to recognizing talent and providing opportunities for career advancement.
How to Apply
Interested candidates can apply by submitting their updated resume along with a brief cover letter highlighting relevant skills and experience. Shortlisted candidates will be contacted for an initial telephonic interview followed by a final evaluation.