Remote Customer Intake Coordinator – Telehealth

Job Summary

OneTech Associates is seeking a detail-oriented and compassionate Remote Customer Intake Coordinator to support our Telehealth operations. In this role, you will serve as the first point of contact for patients accessing virtual healthcare services. You will be responsible for gathering, verifying, and documenting patient information accurately while ensuring a smooth and supportive onboarding experience into our telehealth system. This position plays a critical role in maintaining service efficiency and delivering high-quality patient care coordination in a remote environment.

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Key Responsibilities

• Receive and process incoming patient intake requests via phone, email, and online platforms
• Collect and verify patient demographic, medical, and insurance information
• Schedule telehealth appointments and coordinate with healthcare providers
• Ensure accurate entry of patient data into electronic health record (EHR) systems
• Maintain confidentiality and comply with HIPAA and data privacy standards
• Assist patients with onboarding to telehealth platforms and troubleshoot basic access issues
• Route clinical or urgent concerns to appropriate medical staff
• Follow up with patients regarding appointment confirmations and documentation requirements
• Maintain organized digital records and update case statuses in real time

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Required Skills and Qualifications

• Strong communication skills (verbal and written)
• Excellent attention to detail and data accuracy
• Proficiency in Microsoft Office or Google Workspace
• Ability to quickly learn healthcare software and telehealth platforms
• Customer service mindset with empathy and patience
• Strong organizational and multitasking abilities
• Basic understanding of healthcare terminology (preferred)

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Experience

• 0–2 years of experience in customer service, healthcare support, call center, or administrative roles preferred
• Freshers with strong communication and computer skills are encouraged to apply

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Working Hours

• Full-time remote position
• Flexible shifts including morning, evening, or rotational schedules based on operational needs
• Occasional weekend availability may be required

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Knowledge, Skills, and Abilities

• Understanding of patient intake processes and healthcare workflows
• Familiarity with telehealth systems or willingness to learn quickly
• Strong problem-solving skills in handling patient queries
• Ability to work independently in a remote environment
• High level of confidentiality and ethical responsibility
• Ability to manage time effectively in a fast-paced setting

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Benefits

• Competitive remote salary package
• Paid training and onboarding support
• Health and wellness assistance programs
• Flexible work-from-home arrangement
• Career growth opportunities within healthcare operations
• Paid leave and holiday benefits (as applicable)
• Performance-based incentives

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Why Join OneTech Associates

At OneTech Associates, we are committed to transforming healthcare access through innovative telehealth solutions. You will be part of a supportive and forward-thinking team that values accuracy, empathy, and efficiency. We believe in empowering our employees with the tools and flexibility needed to succeed while making a meaningful impact on patient care delivery.

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How to Apply

Interested candidates can apply by sending their updated resume and a brief cover letter highlighting relevant skills and experience to the official recruitment email or career portal of OneTech Associates. Shortlisted candidates will be contacted for a virtual interview and assessment process.