Job Summary
The Remote Radiology / Diagnostic Appointment Coordinator plays a critical role in ensuring seamless scheduling and coordination of diagnostic imaging services for patients. This position is responsible for managing appointment bookings, verifying patient information, coordinating with radiology departments, and delivering a high standard of patient-centered service. Working remotely, the coordinator serves as a key liaison between patients, healthcare providers, and diagnostic facilities, ensuring timely access to essential medical services.
Key Responsibilities
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Schedule, reschedule, and confirm radiology and diagnostic imaging appointments (e.g., MRI, CT scans, X-rays, ultrasounds).
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Communicate effectively with patients to gather necessary information and provide appointment details and preparation instructions.
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Coordinate with radiology departments, clinics, and healthcare providers to optimize scheduling efficiency.
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Verify patient demographics, insurance information, and referral requirements.
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Maintain accurate and up-to-date records in scheduling and electronic health record (EHR) systems.
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Handle inbound and outbound calls, emails, and messages in a professional and timely manner.
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Resolve scheduling conflicts and escalate complex issues when necessary.
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Ensure compliance with healthcare regulations and patient confidentiality standards (e.g., HIPAA).
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Provide excellent customer service and support to patients throughout the scheduling process.
Required Skills and Qualifications
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High school diploma or equivalent; associate or bachelor’s degree preferred.
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Proven experience in healthcare scheduling, medical administration, or customer service roles.
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Familiarity with radiology or diagnostic imaging procedures is an advantage.
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Proficiency in using EHR systems and scheduling software.
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Strong verbal and written communication skills.
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Excellent organizational and multitasking abilities.
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Ability to work independently in a remote environment with minimal supervision.
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Basic knowledge of medical terminology and insurance verification processes.
Experience
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Minimum of 1–3 years of experience in healthcare coordination, medical office support, or appointment scheduling.
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Prior experience in radiology, diagnostic services, or hospital systems is highly desirable.
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Experience working in a remote or virtual healthcare environment is a plus.
Working Hours
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Flexible remote work schedule, including part-time or full-time options.
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Availability may be required during evenings, weekends, or across multiple time zones depending on operational needs.
Knowledge, Skills, and Abilities
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Strong attention to detail and accuracy in data entry and scheduling.
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Ability to handle sensitive patient information with discretion and confidentiality.
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Problem-solving mindset with the ability to manage scheduling conflicts effectively.
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Customer-focused approach with empathy and professionalism.
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Technical proficiency with computers, communication tools, and healthcare systems.
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Ability to adapt to fast-paced and evolving healthcare environments.
Benefits
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Competitive salary and performance-based incentives.
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Remote work flexibility with work-life balance.
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Health, dental, and vision insurance (where applicable).
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Paid time off and holiday benefits.
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Ongoing training and professional development opportunities.
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Opportunity to contribute to a mission-driven organization focused on humanitarian service.
Why Join
Joining the American Red Cross means becoming part of a globally recognized humanitarian organization committed to making a difference in people’s lives. As a Remote Radiology / Diagnostic Appointment Coordinator, you will contribute directly to improving patient access to critical healthcare services while working in a supportive, purpose-driven environment. This role offers both professional growth and the opportunity to be part of meaningful, life-impacting work.
How to Apply
Interested candidates should submit their updated resume along with a brief cover letter outlining their relevant experience and interest in the role. Applications can be submitted through the official American Red Cross careers portal or designated recruitment channels. Shortlisted candidates will be contacted for further assessment and virtual interviews.