Job Summary
Motorola Solutions is seeking a highly driven and strategic Senior Customer Success Manager to lead customer engagement initiatives within our AI & Health Tech portfolio. This role is pivotal in ensuring clients achieve measurable value from advanced technology solutions that enhance healthcare delivery, operational efficiency, and patient outcomes. You will act as a trusted advisor, building long-term relationships with key stakeholders while driving product adoption, retention, and growth.
Key Responsibilities
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Develop and nurture strong relationships with enterprise healthcare clients, acting as the primary point of contact post-implementation.
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Drive successful onboarding, adoption, and ongoing utilization of AI-powered health technology solutions.
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Collaborate with cross-functional teams including Sales, Product, Engineering, and Support to deliver seamless customer experiences.
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Monitor customer health metrics, proactively identifying risks and opportunities for growth.
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Lead quarterly business reviews (QBRs) to demonstrate ROI, performance insights, and strategic recommendations.
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Advocate for customer needs by providing actionable feedback to product and development teams.
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Identify upsell and cross-sell opportunities aligned with customer goals.
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Ensure timely resolution of customer issues and maintain high satisfaction levels.
Required Skills and Qualifications
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Bachelor’s degree in Business Administration, Healthcare Management, Information Technology, or a related field.
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Strong understanding of AI technologies and their applications in healthcare settings.
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Excellent communication, presentation, and stakeholder management skills.
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Proven ability to manage complex enterprise accounts and multiple projects simultaneously.
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Analytical mindset with the ability to interpret data and translate insights into actionable strategies.
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Proficiency in CRM tools (e.g., Salesforce) and customer success platforms.
Experience
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5–8+ years of experience in Customer Success, Account Management, or Client Services within SaaS, AI, or Health Tech industries.
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Demonstrated success in managing enterprise-level clients and driving retention and expansion.
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Experience working with healthcare providers, hospitals, or digital health platforms is highly preferred.
Working Hours
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Full-time position with flexible working hours.
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Availability to align with global clients across different time zones when required.
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Hybrid or remote work options depending on business needs.
Knowledge, Skills, and Abilities
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Deep knowledge of customer success methodologies and lifecycle management.
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Strong problem-solving and decision-making capabilities.
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Ability to influence and negotiate with senior stakeholders.
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High level of adaptability in a fast-paced, technology-driven environment.
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Collaborative mindset with a focus on teamwork and innovation.
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Strong organizational and time management skills.
Benefits
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Competitive salary and performance-based incentives.
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Comprehensive health insurance and wellness programs.
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Retirement savings plans.
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Professional development and continuous learning opportunities.
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Flexible work arrangements and generous paid time off.
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Employee assistance and mental health support programs.
Why Join Motorola Solutions
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Be part of a global leader in mission-critical communications and innovative technology solutions.
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Work at the forefront of AI and Health Tech, contributing to impactful healthcare advancements.
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Collaborate with industry experts and forward-thinking professionals.
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Enjoy a culture that values innovation, inclusivity, and career growth.
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Opportunity to make a meaningful difference in improving patient care and operational efficiency.
How to Apply
Interested candidates are encouraged to submit their updated resume along with a cover letter highlighting relevant experience and achievements. Applications can be submitted through the official Motorola Solutions careers portal or via professional networking platforms. Shortlisted candidates will be contacted for further assessment and interviews.