Job Summary

Axon is seeking a highly strategic and results-driven Senior Customer Success Manager (CSM) to lead and nurture relationships within our Enterprise Segment. In this role, you will serve as a trusted advisor to key clients, ensuring they achieve maximum value from Axon’s solutions. You will drive customer retention, expansion, and satisfaction by aligning business objectives with innovative technology solutions. This position requires a proactive leader who thrives in a fast-paced, customer-centric environment and is passionate about delivering measurable outcomes.

Key Responsibilities

Develop and maintain strong, long-term relationships with enterprise-level clients, acting as their primary point of contact.
Drive customer onboarding, adoption, and ongoing engagement strategies to ensure successful product utilization.
Understand customer business goals and align Axon’s solutions to deliver tangible value and ROI.
Identify opportunities for account growth, including upselling and cross-selling, in collaboration with sales teams.
Monitor customer health metrics and proactively address risks to retention.
Lead regular business reviews, performance reporting, and strategic planning sessions with stakeholders.
Collaborate cross-functionally with product, support, and engineering teams to resolve issues and improve customer experience.
Advocate for customer needs internally to influence product development and service improvements.

Required Skills and Qualifications

Bachelor’s degree in Business Administration, Marketing, Technology, or a related field.
Proven ability to manage complex enterprise accounts and stakeholder relationships.
Strong communication, negotiation, and presentation skills.
Exceptional problem-solving and analytical thinking abilities.
Experience with CRM tools and customer success platforms.
Ability to work independently and manage multiple priorities effectively.

Experience

Minimum of 6–10 years of experience in Customer Success, Account Management, or a related client-facing role.
Demonstrated experience managing enterprise-level clients in SaaS, technology, or a related industry.
Track record of achieving customer retention, satisfaction, and revenue growth targets.

Working Hours

Full-time role with standard business hours.
Flexibility to accommodate global clients across different time zones when required.
Occasional travel may be necessary for client meetings and strategic engagements.

Knowledge, Skills, and Abilities

Deep understanding of customer lifecycle management and success methodologies.
Strong business acumen with the ability to translate customer needs into actionable solutions.
Excellent interpersonal skills with the ability to build trust at executive levels.
Data-driven mindset with proficiency in analyzing performance metrics and insights.
Adaptability to evolving business needs and emerging technologies.

Benefits

Competitive salary and performance-based incentives.
Comprehensive health and wellness benefits.
Retirement savings plans.
Professional development and training opportunities.
Flexible work arrangements and work-from-home options.
Generous paid time off and employee wellness programs.

Why Join Axon

Be part of a mission-driven organization focused on innovation and impact.
Work with cutting-edge technology and industry-leading solutions.
Collaborate with a diverse and talented global team.
Enjoy opportunities for career growth and leadership development.
Contribute to meaningful projects that drive real-world change.

How to Apply

Interested candidates are invited to submit their updated resume along with a cover letter highlighting their relevant experience and achievements. Applications can be submitted through Axon’s official careers portal or via professional networking platforms. Shortlisted candidates will be contacted for further assessment and interviews.

Senior Customer Success Manager, Enterprise Segment

Job Description