Job Summary
Spring Health is seeking a highly motivated and experienced Senior Customer Success Manager to lead and manage strategic relationships within the Public Sector and Union segments. This role is pivotal in ensuring client satisfaction, driving product adoption, and delivering measurable outcomes aligned with organizational goals. The ideal candidate will act as a trusted advisor, fostering long-term partnerships while advocating for client needs internally.
Key Responsibilities
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Develop and maintain strong relationships with public sector and union clients, serving as the primary point of contact.
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Drive successful onboarding, implementation, and adoption of Spring Health’s solutions.
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Collaborate with cross-functional teams including Sales, Product, and Support to ensure seamless customer experiences.
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Monitor client health metrics and proactively address risks to retention and satisfaction.
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Conduct regular business reviews, presenting performance insights and strategic recommendations.
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Identify growth opportunities within existing accounts, including upselling and cross-selling initiatives.
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Advocate for customer feedback to influence product development and service improvements.
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Ensure compliance with public sector regulations and union-specific requirements.
Required Skills and Qualifications
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Bachelor’s degree in Business, Healthcare Administration, Public Policy, or a related field.
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Strong understanding of customer success methodologies and lifecycle management.
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Excellent communication, presentation, and stakeholder management skills.
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Ability to navigate complex organizational structures, particularly within public sector or union environments.
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Data-driven mindset with the ability to interpret analytics and translate insights into action.
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Proficiency with CRM tools and customer success platforms.
Experience
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5+ years of experience in Customer Success, Account Management, or related roles.
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Proven experience managing enterprise-level accounts, preferably within public sector or union organizations.
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Experience in healthcare, mental health services, or SaaS environments is highly preferred.
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Demonstrated track record of improving customer retention and driving account growth.
Working Hours
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Full-time position with standard business hours.
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Flexibility required to accommodate client schedules across different time zones.
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Remote or hybrid work options available depending on location.
Knowledge, Skills, and Abilities
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Deep understanding of public sector dynamics and union frameworks.
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Strong problem-solving and strategic thinking capabilities.
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Ability to manage multiple high-priority accounts simultaneously.
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High emotional intelligence with a client-centric approach.
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Adaptability in a fast-paced, evolving environment.
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Strong organizational and project management skills.
Benefits
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Competitive salary and performance-based incentives.
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Comprehensive health, dental, and vision insurance.
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Generous paid time off and holidays.
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Professional development and continuous learning opportunities.
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Wellness programs and mental health support.
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Flexible work arrangements to support work-life balance.
Why Join
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Be part of a mission-driven organization transforming mental healthcare access.
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Work with innovative solutions that create meaningful impact in public sector communities.
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Collaborate with a diverse and talented team committed to excellence.
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Opportunity to influence product direction and client success strategies.
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Career growth in a rapidly expanding and forward-thinking company.
How to Apply
Interested candidates are encouraged to submit their updated resume along with a cover letter highlighting relevant experience and achievements. Applications can be submitted through the company’s official careers portal or via professional networking platforms. Shortlisted candidates will be contacted for further evaluation and interview processes.