Job Summary
The Senior Hospital Case Manager – Patient Care Coordination is responsible for overseeing and optimizing patient care pathways within the hospital setting. This role ensures seamless coordination between clinical teams, insurance providers, patients, and families to deliver high-quality, cost-effective, and timely healthcare services. The position plays a critical role in improving patient outcomes, reducing hospital stay durations, and ensuring compliance with clinical and administrative protocols.
Key Responsibilities
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Coordinate patient admissions, treatment plans, and discharge processes in collaboration with multidisciplinary teams
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Assess patient needs and develop individualized case management plans
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Liaise with doctors, nurses, insurers, and external healthcare providers to ensure continuity of care
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Monitor patient progress and update care plans as required
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Ensure accurate documentation of clinical and administrative case records
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Evaluate hospital resource utilization and recommend efficiency improvements
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Support patients and families with guidance on treatment options and care pathways
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Ensure compliance with hospital policies, legal, and regulatory healthcare standards
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Handle complex or high-risk patient cases requiring advanced coordination
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Participate in clinical meetings and quality improvement initiatives
Required Skills and Qualifications
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Bachelor’s degree in Nursing, Healthcare Management, or related medical field
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Professional registration (where applicable) in nursing or healthcare practice
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Strong understanding of hospital operations and clinical workflows
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Excellent communication and interpersonal skills
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Ability to analyze medical reports and patient histories
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Strong organizational and time-management abilities
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Proficiency in healthcare management systems and electronic medical records (EMR)
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Problem-solving skills with attention to detail
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Ability to work under pressure in a fast-paced hospital environment
Experience
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Minimum 5–8 years of experience in hospital case management, nursing, or clinical coordination
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Proven experience handling complex patient cases in a tertiary healthcare setting
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Prior exposure to insurance authorization and discharge planning preferred
Working Hours
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Full-time position
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Rotational shifts including weekends and public holidays as per hospital schedule
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On-call availability may be required for urgent case coordination
Knowledge, Skills and Abilities
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Strong clinical knowledge and understanding of patient care pathways
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Expertise in case management principles and healthcare regulations
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Ability to coordinate across multidisciplinary healthcare teams
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High level of empathy and patient-centered care approach
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Decision-making skills in critical and high-pressure situations
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Familiarity with hospital accreditation standards and quality assurance processes
Benefits
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Competitive salary package
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Medical insurance coverage for employee and dependents
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Paid annual leave and sick leave benefits
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Retirement and provident fund contributions
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Professional development and continuous training programs
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Employee wellness and support programs
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Opportunities for career advancement within the healthcare network
Why Join
Joining Mediclinic means becoming part of a globally recognized healthcare organization committed to excellence in patient care. You will work alongside experienced medical professionals in a collaborative environment that values innovation, compassion, and continuous improvement. This role offers the opportunity to make a meaningful impact on patient outcomes while advancing your career in healthcare management.
How to Apply
Interested candidates are encouraged to apply through the official Mediclinic careers portal or submit their updated CV along with a cover letter highlighting relevant experience in hospital case management. Shortlisted candidates will be contacted for interviews and further assessments.